Recently I have been dealing with a company that provides services for two of my kids. This company has been using

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Customer: Hello, recently I have been dealing with a company that provides services for two of my kids. This company has been using unsecured platforms for video conferencing. The theraphies between my two boys took at least 7 hours per day, 4 days per week. Every 40 minutes I have to log in back and out for the duration of session. I have mentioned this to the director, she asked me if she can provide with a longer period time of session without have to log in back and foward, would that help me?. I said yes but until to this date things hasn't changed. The session happened with two therapists. One presentation himself and the other one always hiding in the background. I reported this and the employees have ridiculed me for my request to be respected, protected with such confidialiry. This has taken a toll on me that I have to go to ER for panicked attacks and two weeks later during office visit my doctor, they had to stabilize me for in the verge of having a heart attack for so much stress. And now, the other staff still telling me if I wanted to be more secure, I need to purchase extra equipment. I feel being harrassed. Everyone told me to leave this company but I am worried for my son's condition. This place eventhough 3 ,4 doctor have sent a letter to this company for them to help us but the traeatment has been delayed for 1.5 years. We did everything we could by following this company protocol. From taking my son to his primary care physician for a referral, and then onced it proved, my son got an ok for treatment, but then they still require an extra letter for them to treat and we provide everything. Another doctor emailed them asking for hours increased. They ignored this for 1 year and when they finally took care of this, they made a mistake by not updating the hours and resulting another delay on treatment. Because of all this delay, my son's condition gotten worst during pandemic. He vomited twice per week now. After I complaint so much to them, the are not happy and making our life unbearable. That's for one kid only, and for my other kid, they did the same. I presented tge issue with pictures and so on but they never put it or noted anywhere on my son's record( I found out this recently) . They put set back on both of my autistic kids and I was suffering more since I am disable myself. I really hope you can give me advice on this. Thank you
Answered by Attorney 1 in 32 mins 1 year ago
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Jessica

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Attorney 1, Expert

Hi there. Thanks for requesting me!Please give me just a moment to review your post, do any necessary research, and prepare a response.In the meantime, you may get a prompt for a phone call. Those are automatically generated and do not come from me, but are often helpful to get the information you need more directly. While I am happy to call if you like, feel free to ignore the prompt if you would rather just continue on this page for no additional charge.
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Thanks for your patience. I’m sorry this is happening.If a second therapist is in the background, working with the first, even though the second therapist doesn’t say anything, that would not be a legal violation of privacy since they are working together and the patient/therapist privilege is not being abused. However, this company is not the only game in town and if your sons are not improving at the rate they should or if your sons are uncomfortable with the therapist, you can find another. A new therapist will be able to obtain the records from the prior therapist and be able to hit the ground running. A lot of the time it’s about the relationship, so if your sons have a current good relationship, it may be worth staying, but otherwise, you can try something else. You may also want to talk to the pediatrician to see if he has any other therapist recommendations. That could help you skip the step of research into someone new.I hope this helps your understanding of the matter. If you need additional information or clarification, just let me know.** If your question was answered, please take a moment to leave a positive rating at the top of this page (or to the left of your typing box on a mobile device) so I am credited for the time spent researching your issue and responding to your post.Thank you, ***** ***** luck!Best,
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