We secured a property before coming to Christchurch. We paid all the move in costs in the week. Today we moved in. When

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Customer: Hi there. We secured a property before coming to Christchurch. We paid all the move in costs in the week. Today we moved in. When we got there today the house was dirty and a health risk. There were cat feces on the carpet, cob webs, dirty marks on windows an surfaces. We contacted our agent and she said the house was profesionally cleaned. It is certainly not the case and I would like to know what company it was and maybe they should be made aware that their cleaning is not up to standard. I would like to get my money back and withdraw from the contract as I don't trust her anymore. She doesn't want to go through with it. Where do I start with this process?
JA: What state is the property located in? And has anyone consulted a local attorney about this?
Customer: It is in Christchurch, Redwood area. 77 Regency Cresent. No attorney contacted. We arrived today at 6 oclock. My kids are tired and I don't want to sleep there. What must I do, as I don't know anyone in CC.
JA: What are the terms of the lease? Any issues related to maintenance or upkeep?
Customer: It is in Christchurch, Redwood area. 77 Regency Cresent. No attorney contacted. We arrived today at 6 oclock. My kids are tired and I don't want to sleep there. What must I do, as I don't know anyone in CC.
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: I have phoned her and stated my concerns and I asked her for a suggested solution but she is implying that I am difficult. I am not. I am just looking after the health of my family.
Answered by Chris The Lawyer in 14 mins 10 months ago
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Chris The Lawyer
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Chris The Lawyer, Expert

Hi My name is ***** ***** I am a New Zealand lawyer based in Wellington with more than 42 years of experience. I am here to help with your questions.

Customer
Hi Chris. I am so sorry to bother you at this time of night. We are in such a conundrum. We just want the agency to clean the house properly then we are happy to stay there. Can I send you the photos?
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Chris The Lawyer, Expert

If you take a good record of the state of the property that will be important. Photos and any other evidence would be useful. If you do not want to stay there you could try to find a motel and stay there and insist on the clean before you move in, and tell the agent that you don't expect to pay rent until this has been cleaned and you also want to deduct the motel costs from rent. You will need to be very confident about the state of the property with good evidence

Customer
Thanks for your support and advice. We sorted it out with the agent and we are both on the same page. Thanks!
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Chris The Lawyer, Expert

I am glad this got resolved for you

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