I manage an apartment on behalf of the owner. This tenant was offered an agreement, they signed it and then we signed

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Customer: Hi there, i manage an apartment on behalf of the owner. This tenant was offered an agreement, they signed it and then we signed it. During the process, there has been many issues and tenant's attitude was not good. We did not sign the bond form yet but they insist we sign it before paying the bond deposit and rental. They are really demanding and on saturday night on the phone, i told him that no, can we not proceed with the tenancy anymore. The tenant said no. And also emailed us. However we wrote back on sunday, asking for final check if they are willing to mutually end the tenancy agreement. They are not replying anymore and not answering our phone calls since yesterday. We need to urgently get help as move in date is on this saturday 6th march. We have other applicants and enquiries. How can we legally cancel this agreement? Thanks so much
JA: What steps have you taken so far? Have you prepared or filed any paperwork?
Customer: No, not done anything further than the above
JA: Where is the apartment located?
Customer: ***** auckland CBD
JA: Anything else you want the Lawyer to know before I connect you?
Customer: No
Answered by Chris The Lawyer in 45 mins 1 year ago
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Chris The Lawyer
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Chris The Lawyer, Expert

Hi
I am a New Zealand lawyer based in Wellington and will help you with your question today. Please give me a minute to read the question

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Chris The Lawyer, Expert

A tenancy agreement is a form of contract. Part of setting up a contract is that there is an offer and an acceptance. In this case you have an agreement which they accepted, if you want to cancel the contract, you would need to have a good reason, and this could be difficult because they would be entitled to say that there is an accepted contract. If you refuse to let them move in and give the apartment to another tenant, they could see you for damages.

Customer
hi Chris thanks, ***** ***** have an email to mutually end the agreement, is that possible?
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Chris The Lawyer, Expert

You can reach an agreement by email to cancel if this is mutually agreed

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