My son bought a vehicle from Turners eight months ago and he has just been told by his mechanic it has a major

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Customer: My son bought a vehicle from Turners eight months ago and he has just been told by his mechanic it has a major transmission problem can he go back to the dealer. He has bought this vehicle on hire purchase.
JA: What state are you in? And is a local attorney or other consumer protection advocate helping with this?
Customer: I am in Ashburton, Mid Canterbury area in the South Island. I have not asked for any help as yet as I am unsure if I have a case
JA: Have you contacted the seller or manufacturer?
Customer: Not at this stage
JA: Anything else you want the Lawyer to know before I connect you?
Customer: Not sure what else they will need to know
Answered by Chris The Lawyer in 1 hour 2 years ago
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Chris The Lawyer, Expert

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I am a New Zealand lawyer based in Wellington and will help you with your question today. Please give me a minute to read the question

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Chris The Lawyer, Expert

He has the right under the Consumer Guarantees Act to get a car without major issues within a reasonable period of time. So he should take the mechanics report to Turners and ask them to either repair or pay for his mechanic. The Consumer Guarantees Act gives him a statutory guarantee and Turners should be very aware of this

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