Just paid $8 and I still didn't receive any answer, About tenancies agreement policy, Is this a scam? I already paid but

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Customer: Hi just paid $8 and I still didn't receive any answer
JA: What state are you in? It matters because laws vary by location.
Customer: About tenancies agreement policy
JA: What steps have you taken so far?
Customer: Is this a scam?
JA: Anything else you want the Lawyer to know before I connect you?
Customer: I already paid but still no answer
Answered by Chris The Lawyer in 5 mins 1 year ago
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Chris The Lawyer
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Chris The Lawyer
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Chris The Lawyer
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Chris The Lawyer, Expert

Hi
I am a New Zealand lawyer based in Wellington and will help you with your question today. Please give me a minute to read the question

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Chris The Lawyer, Expert

I dont know where your first answer is but I can help now

Customer
I need to know more about tenancies agreement law
Customer
I dont have the money to pay for the phone call
Customer
I thought it's free to get a legal advice
Customer
It's ok I'll look for a free one
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Chris The Lawyer, Expert

The system will request a phone call. It looks like I am making the request, but it is an automatic request. I’m more than happy to talk on the phone if you’d like, but you are not required to accept the call request

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Chris The Lawyer, Expert

Your original question was about insulation. As of 1 July this year the government has passed a law which says that houses must be properly heated and insulated. So landlords must ensure houses comply and can be penalised if they dont

Customer
Like I said I dont have $89 to pay for a phone call unless its free
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Chris The Lawyer, Expert

Dont worry about the phone call

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Chris The Lawyer, Expert

Since 1 July 2019, ceiling and underfloor insulation is compulsory in all rental homes, where it is reasonably practicable to install.

These requirements apply to all rental properties covered by the Residential Tenancies Act. This includes houses rented by Kāinga Ora (formerly Housing New Zealand) and registered Community Housing Providers.

Insulation must meet the correct standards and be installed safely. Wall insulation is not compulsory.

Landlords who don’t have the correct insulation installed, and don’t meet the criteria for an exception, are in breach of the Residential Tenancies Act. They may be liable for exemplary damages of up to $4,000.

If tenants think their rental property doesn’t meet the insulation requirements, they should talk to their landlord first. If they can’t resolve the issue themselves, there are several options available, including mediation.

Customer
Okay. But how come the ceiling of the house that we're renting always molds and I have to clean it all the time. The wall is wet as well especially at winter
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Chris The Lawyer, Expert

Then that clearly does not comply with the standards. If the landlord will not fix this you can go to the Tenanct Tribunal and get a work order to force him to fix this, and also ask for rent to be reduced until this has been done

Customer
The house I'm renting at the moment in Massey Auckland is always cold in winter. We've been leaving here since 2017. They recently install the floor insulation but the ceiling was done way before we've in (I dont know when they dis it). The two room in the house is so cold during winter and molds appear all the time. I clean it then it appears again after three weeks and so on. The wall is wet as well during winter. Also if there is fleas in the house do we have to pay for the people to come and bomb it or the landlord?
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Chris The Lawyer, Expert

That is likely to be a circulation of air issue plus heating and I suggest you take photos as evidence and ask the landlord to fix this or go to the Tribunal
Customer
Thank you for taking your time to answer my question
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Chris The Lawyer, Expert

Landlords should know about this law because there has been a lot of publicity
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