I purchased 6 tickets @ $300 each via Ticketek Australia for an NRL event to be held in Brisbane 1st-3rd May 2020. I

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Customer: I purchased 6 tickets @ $300 each via Ticketek Australia for an NRL event to be held in Brisbane 1st-3rd May 2020. I received an email from Ticketek stating that as the event is now cancelled, that I would be refunded in 20days. I have sent 3 emails (as the do not take phone enquiries) to them and the last response was received in May stating they had escalated my enquiry to their Finance department for immediate processing & up until now have not received or heard from them unless prompted by me?? I'm getting very frustrated now as I paid $1800 for 6 tickets only plus fees and feel like they are just stringing me along. Can you please advise what else I can do?
JA: What state is this in? And just to clarify, when was the purchase made?
Customer: Sorry I am from NZ and the initial purchase was made on the 14th February 2020
JA: Have you contacted the seller or manufacturer?
Customer: Other than Ticketek Australia who I purchased the tickets through via email, then no. Do you mean contact NRL?
JA: Anything else you want the Lawyer to know before I connect you?
Customer: I dont think so, I just want it sorted as soon as I can
Answered by Chris The Lawyer in 5 hours 2 years ago
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Chris The Lawyer, Expert

Hi
I am a New Zealand lawyer based in Wellington and will help you with your question today. Please give me a minute to read the question

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Chris The Lawyer, Expert

Tickettek does have a New Zealand office-so if they are refusing to pay you could try and claim against the New Zealand branch in the Disputes Tribunal, https://www.disputestribunal.govt.nz/how-to-make-a-claim/ or possibly claim in the Brisbane equivalent at https://www.qcat.qld.gov.au/resources/forms/our-online-services/start-an-application-for-a-minor-debt-dispute

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