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Jessica
Consultant
Chris The Lawyer, Expert
Hi
I am a New Zealand lawyer based in Wellington and will help you with your question today. Please give me a minute to read the question
Chris The Lawyer, Expert
Unfortunately the terms of many of these travel agents say that if you cancel the trip, or they cancel the trip, they do not have to give a refund although they will give this a credit for a trip in the future. I know this will be unfair for you, and there have been steps by Consumer (who are the consumer lobby group) to try to persuade the government to change this. But the best deal you can get out of this unfortunate situation is a credit towards travel in the future