Need help with a warranty claim of a concrete tile roof. I built a house in Auckland 2001/2 which I contracted a

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Customer: Need help with a warranty claim of a concrete tile roof. I built a house in Auckland 2001/2 which I contracted a company, Bristle roofing, to supply install concrete tiles on my roof. This has a 10 year warranty. Last year while doing an extension a plumbing contractor notice cracks on a lot of the tiles. I tried to
JA: What state are you in? It matters because laws vary by location.
Customer: I am in Auckland NZ. I tried to contact Bristile roofing in NZ, but they no longer exist, so I contacted their parent company in Australia. They were at a point of sending new tiles and had contacted a local contractor to replace the tiles, but that was late last year and I can't get a definite response from them now
JA: What steps have you taken so far?
Customer: I have emailed them, sent photos. They offered a cash settlement of AUD8000.00, which I rejected. They then sent a local representative around to look and a local contractor to give them a price. They then asked about access for delivery of the tiles, then nothing.
JA: Anything else you want the Lawyer to know before I connect you?
Customer: There was tiles replaced when they first installed them, since then a large proportion of them have or are failing(cracking) and are leaking
Answered by Chris The Lawyer in 5 mins 2 years ago
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Chris The Lawyer
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Chris The Lawyer
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Chris The Lawyer, Expert

Hi
I am a New Zealand lawyer based in Wellington and will help you with your question today. Please give me a minute to read the question

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Chris The Lawyer, Expert

There could be real difficulties about limitation periods and making a claim. Although there was a 10 year warranty, I don't think you could go back 19 years to make a claim. Even with the long stop periods under the Building Act, you are likely to be out of time. Or is there are a typo in the year when you entered this question?

Customer
Sorry Chris my mistake, I built the house 2010/2011, so only 8 years old
Customer
Hi Chris, just to confirm my phone number is###-##-####
Customer
Morning Chris,
I have sent an email requesting a satisfactory resolution to this warranty claim within 7 working days. If I do not get a response I will start legal proceedings. Can you represent me?
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Chris The Lawyer, Expert

I would be able to-just get in touch through lahatte.lawyer

Customer
Will do, see what happens in the next 7 working days
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