Need help with a warranty claim of a concrete tile roof. I built a house in Auckland 2001/2 which I contracted a
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Customer: Need help with a warranty claim of a concrete tile roof. I built a house in Auckland 2001/2 which I contracted a company, Bristle roofing, to supply install concrete tiles on my roof. This has a 10 year warranty. Last year while doing an extension a plumbing contractor notice cracks on a lot of the tiles. I tried to
JA: What state are you in? It matters because laws vary by location.
Customer: I am in Auckland NZ. I tried to contact Bristile roofing in NZ, but they no longer exist, so I contacted their parent company in Australia. They were at a point of sending new tiles and had contacted a local contractor to replace the tiles, but that was late last year and I can't get a definite response from them now
JA: What steps have you taken so far?
Customer: I have emailed them, sent photos. They offered a cash settlement of AUD8000.00, which I rejected. They then sent a local representative around to look and a local contractor to give them a price. They then asked about access for delivery of the tiles, then nothing.
JA: Anything else you want the Lawyer to know before I connect you?
Customer: There was tiles replaced when they first installed them, since then a large proportion of them have or are failing(cracking) and are leaking
JA: What state are you in? It matters because laws vary by location.
Customer: I am in Auckland NZ. I tried to contact Bristile roofing in NZ, but they no longer exist, so I contacted their parent company in Australia. They were at a point of sending new tiles and had contacted a local contractor to replace the tiles, but that was late last year and I can't get a definite response from them now
JA: What steps have you taken so far?
Customer: I have emailed them, sent photos. They offered a cash settlement of AUD8000.00, which I rejected. They then sent a local representative around to look and a local contractor to give them a price. They then asked about access for delivery of the tiles, then nothing.
JA: Anything else you want the Lawyer to know before I connect you?
Customer: There was tiles replaced when they first installed them, since then a large proportion of them have or are failing(cracking) and are leaking
Answered by Chris The Lawyer in 5 mins 2 years ago
Chris The Lawyer
10+ years of experience
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Expert in: Family Law, Legal, Estate Law, Real Estate Law, Criminal Law, Employment Law, Business Law, Consumer Protection Law, Bankruptcy Law, Traffic Law, Personal Injury Law.
BackChris The Lawyer
41326 Satisfied customers
10+ years of experience
Chris The Lawyer
10+ years of experience
41326 Satisfied customers
Jessica
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Chris The Lawyer, Expert
Hi
I am a New Zealand lawyer based in Wellington and will help you with your question today. Please give me a minute to read the question
Chris The Lawyer, Expert
There could be real difficulties about limitation periods and making a claim. Although there was a 10 year warranty, I don't think you could go back 19 years to make a claim. Even with the long stop periods under the Building Act, you are likely to be out of time. Or is there are a typo in the year when you entered this question?
Customer
Sorry Chris my mistake, I built the house 2010/2011, so only 8 years old
Customer
Hi Chris, just to confirm my phone number is###-##-####
Customer
Morning Chris,
I have sent an email requesting a satisfactory resolution to this warranty claim within 7 working days. If I do not get a response I will start legal proceedings. Can you represent me?
I have sent an email requesting a satisfactory resolution to this warranty claim within 7 working days. If I do not get a response I will start legal proceedings. Can you represent me?
Chris The Lawyer, Expert
I would be able to-just get in touch through lahatte.lawyer
Customer
Will do, see what happens in the next 7 working days
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