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Jessica
Consultant
Chris The Lawyer, Expert
Hi
I am a New Zealand lawyer based in Wellington and will help you with your question today. Please give me a minute to read the question
Chris The Lawyer, Expert
Your next move should be to ask the insurance company to review this with their internal disputes team. If they do not change the decision then you should complain to the Insurance Ombudsman about this. That is a free process. You could also consider sueing the insurance company if you think it was misleading to sell you this policy when it was effectively useless when you needed it most