A group of us were staying at a motel in Auckland and attending a tournament. It was cancelled. We paid a deposit of

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Customer: A group of us were staying at a motel in Auckland and attending a tournament. It was cancelled. We paid a deposit of $874 %20 of the full amount for the rooms. The motel a refusing to refund the money but instead have opted to give a 6 month credit. Is there anything we can do? They're telling us that the deposit was non refundable.
JA: What state is this in? And just to clarify, when was the purchase made?
Customer: New Zealand. Purchase was made when we booked in February 2020
JA: Have you contacted the seller or manufacturer?
Customer: Yes, it's a motel
JA: Anything else you want the Lawyer to know before I connect you?
Customer: They have told us that legally they don't have to refund a cent but $874 is a lot of money that we community fundraised for some time to get. We can't just give it up. We will never get that kind of support again
Answered by Chris The Lawyer in 10 hours 2 years ago
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Chris The Lawyer
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Chris The Lawyer
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Chris The Lawyer, Expert

Hi
I am a New Zealand lawyer based in Wellington and will help you with your question today. Please give me a minute to read your question
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Chris The Lawyer, Expert

If the contract said that there were no refunds, then unfortunately they can insist on this and refuse. There isn’t any law which would help. This is similar to what is happening with Air New Zealand whole have a no refund contract and where Consumer have suggested there needs to be law reform
Customer
There was no contract. I made the booking via booking.com with the free cancellation option, however it was the wrong dates booked so the motel changed the date for me and said that we would need to pay a deposit to hold our booking. They have offered a credit for a future date but the people who i booked on behalf of are wanting the refund.
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Chris The Lawyer, Expert

if this was arranged through booking.com then you could try asking them to help get the refund. Did the motel expressly tell you that there would be no refund if you cancel?

Customer
I'm not sure as i can't recall the full conversation. They could've. I have tried Booking.com without any luck.
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Chris The Lawyer, Expert

I think perhaps taking them to the disputes tribunal I have to be your next step

https://www.disputestribunal.govt.nz/how-to-make-a-claim/

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