In August 2019 I agreed with a Vodafone sales person to change my tv/phone/broadband contract to take advantage of the

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Customer: In August 2019 I agreed with a Vodafone sales person to change my tv/phone/broadband contract to take advantage of the now installed fast fibre. She advised that the old contract would be terminated and a new one started including changing the direct debit arrangements. Since then I have been receiving both accounts and both were being paid until I cancelled the old one last February? I have had at least 4 phone conversations with their accounts department situated in some foreign land, judging by the accents, 2 were terminated when transferring to the "right" department, but the other 2 confirmed that they would undertake to correct the situation, but without result. I was so frustrated that i wrote, by snail mail, to the CEO with attached evidence of the double billing in the hope that he would pass this on to someone appropriate to action. no response! Early this month, May, i treceived notification that my tv service etc. would cease unless I paid up the full amount of the original account number(###) ###-####which had accumulated to some $430 odd. On 4th May I managed to have a converstion with Randine (or Nandine?) in Vodafones Collections department. She said she would put a stop to the disconnection process and that someone from their tech dept. would contact me shortly to sort out the new sky box supply and installation. Today I receive a further 601 account for an accumulated $646.36. I have been paying monthly on average $125 on the new account number###-##-#### Quite frankly I have never had to deal with such an inept outfit and you can't ever ring anyone with nouse or author you just have to wait 20 minutes to speak to someone who doesn't understand kiwi english. What would you recommend??????
JA: What state are you in? And is a local attorney or other consumer protection advocate helping with this?
Customer: I live in Katikati Bay of Plenty, and no I have been acting alone so far.
JA: Have you contacted the seller or manufacturer?
Customer: I have contacted Vodafone umpteen times as they are the suppliers
JA: Anything else you want the Lawyer to know before I connect you?
Customer: Not really, the sad story is as outlined above.
Answered by Chris The Lawyer in 22 hours 2 years ago
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Chris The Lawyer, Expert

Hi
I am a New Zealand lawyer based in Wellington and will help you with your question today. Please give me a minute to read the question

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Chris The Lawyer, Expert

In this situation I suggest you make a formal complaint to the Telecommunications Dispute Resolution, who are an independent body who investigate poor service and unfair issues at this link https://www.tdr.org.nz/making-a-complaint

Customer
Thank you for that and I will lodge a complaint as you suggest. We have shifted house meantime so have not had time to action but will now,
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