Wanting to know what are my rights please. I signed a contract for a washing machine from a company called Door Sop in

Expert's Assistant chat
Customer: Wanting to know what are my rights please.
JA: What state are you in? And is a local attorney or other consumer protection advocate helping with this?
Customer: I signed a contract for a washing machine from a company called Door Sop in Wellington back in June 2019.I missed a couple of payments but that is now all sorted.Spoke with a guy from the company last Monday and he said that the washing Machine would be delivered last friday and it still hasnt arrived.I have been sending emails to the company,messages,phone calls not being answered and everyone keeps fobbing me off.
JA: Have you contacted the seller or manufacturer?
Customer: Door shop sorry
JA: Anything else you want the Lawyer to know before I connect you?
Customer: Yes I have contacted company many times but keeps going to voice mail an no one returns my calls email an messages
Answered by Chris The Lawyer in 51 mins 2 years ago
imglogo
Chris The Lawyer
10+ years of experience
logo

42034 Satisfied customers

Expert in: Family Law, Legal, Estate Law, Real Estate Law, Criminal Law, Employment Law, Business Law, Consumer Protection Law, Bankruptcy Law, Traffic Law, Personal Injury Law.

logoimgimgVerified lawyers, 10+ years of experience
Chat with a Lawyer in minutes, 24/7
imglogo

Verified lawyers, 10+ years of experience

Save time and money. Get specialized help.

imglogo
Chris The Lawyer
10+ years of experience
logo

42034 Satisfied customers

Jessica

Jessica

Consultant

31,131 Satisfied customers

Pearl avatar
Lawyer's, Assistant
14 Lawyers are online right now.
Customer
I am in Cambridge Waikato NZ
Customer
No no-one is helping me with this issue
Customer
The Company is called Door Shop.
Based in Wellington NZ
img

Chris The Lawyer, Expert

Hi
I am a New Zealand lawyer based in Wellington and will help you with your question today. Please give me a minute to read your question
img

Chris The Lawyer, Expert

Can you check the correct name of the company on the contract documents? What does the contract say about delivery on payments? How much have you paid?
Customer
Door Shop*****
Lower Hutt
Wellington.
I think off hand I have paid 500-600 dollars.
Paying 100.00 perfortnight
For a 1200.00 Washing Machine
On contract it says delivery after 6 payments.
Customer
Sorry I dont have the monies to pay for your call
img

Chris The Lawyer, Expert

Is this the placeGET IN TOUCHAddress:
Door shop pvt ltd*****,Naenae ,Lower Hutt ,Wellington post code 5011
New Zealand
Phone:(###) ###-####Email:***@******.***
img

Chris The Lawyer, Expert

Don’t worry about the phone call
img

Chris The Lawyer, Expert

Have you tried all those contact details?
Customer
have emailed,phoned and left messages.When I call goes to voice mail I then message for them to make contact but still waiting for an answer.
I did get to speak with one of their workers last monday who said the delivery would be made last friday.
I rang the guy back as I saved his number on my phone yesterday.He said I should have rung before 5pm last friday if delivery was not recieved.He messaged me today to say he will talk to suppliers then messaged me again saying he hasnt recieved answer from supplier.
img

Chris The Lawyer, Expert

Tell them by email that you think this looks like a very dodgy deal and that you may need to contact someone like Fair Go if they don’t respond
Customer
If you like we could discuss my situation tomorrow as it is getting far to late.
Thankyou For taking the time to chat.
img

Chris The Lawyer, Expert

Ok
Customer
If they make contact tomorrow I definitely say that I will contact Fair Go.
Thankyou For Your Time.
Ask a lawyer and get your legal questions answered.
See all Legal Questions
img
Related Legal Questions
How it works
logoAsk for help, 24/7
Ask for help, 24/7
Members enjoy round-the-clock access to 12,000+ verified Experts, including doctors, lawyers, tech support, mechanics, vets, home repair pros, more.
logoExpert will respond in minutes
Expert will respond in minutes
After you reach out, we match you with an Expert who specializes in your situation. Talk, text, chat, whichever you prefer.
logoSave time & money
Save time & money
No scheduling hassles, missing time from work, or expensive consults.
A JustAnswer membership can save you significant time and money each month.
img
logo 593 Verified lawyers, 10+ years of experience
DISCLAIMER: Answers from Experts on Askalawyeroncall.com are not substitutes for the advice of an attorney. Askalawyeroncall.com is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response as proposing specific action or addressing your specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances should be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on any information received from an Expert, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains. The responses above are from independent, freelance Experts, who are not employed by Askalawyeroncall.com . The site and services are provided “as is”. To view the verified credentials of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service.
Explore law categories
Powered by JustAnswer