I’ve recently won some money off a casino online and they are not going to pay me out due to them saying that I have

Expert's Assistant chat
Customer: Hi I’ve recently won some money off a casino online and they are not going to pay me out due to them saying that I have multiple accounts which I know I don’t how do respond to this
JA: What state are you in? It matters because laws vary by location.
Customer: New Zealand
JA: What steps have you ... view full
While the wait period was happening apparently they found multiple accounts under my name and voided the winnings but agreed to pay me back my deposits in good faith please help as I know I don’t have any other accounts they didn’t send any proof regarding these accounts and I screenshot a conversation with their help desk asking them if I had other accounts and he said No and that I could get my winnings , they wanted all of my IDs I had to prove it was me so I sent everything but then someone emailed back again saying they found another 8 accounts it seems ridiculous now I just want legal help now.
Answered by Chris The Lawyer in 1 min 3 years ago
imglogo
Chris The Lawyer
10+ years of experience
logo

42072 Satisfied customers

Expert in: Family Law, Legal, Estate Law, Real Estate Law, Criminal Law, Employment Law, Business Law, Consumer Protection Law, Bankruptcy Law, Traffic Law, Personal Injury Law.

logoimgimgVerified lawyers, 10+ years of experience
Chat with a Lawyer in minutes, 24/7
imglogo

Verified lawyers, 10+ years of experience

Save time and money. Get specialized help.

imglogo
Chris The Lawyer
10+ years of experience
logo

42072 Satisfied customers

Jessica

Jessica

Consultant

31,131 Satisfied customers

Pearl avatar
Lawyer's, Assistant
14 Lawyers are online right now.
img

Chris The Lawyer, Expert

Hi
I am a New Zealand lawyer based in Wellington and will help you with your question today. Please give me a minute to read the question

img

Chris The Lawyer, Expert

Are you sure whether this is a scam or not? Have you won money from this casino before? There can be very substantial legal barriers to sue a company overseas, and very difficult to collect.

Customer
I don’t think it is a scam other people I know play the same one and have played and collected with no problems
img

Chris The Lawyer, Expert

Do you know where this casino company is located? On their website, do they have any process for making complaints?

Customer
I just don’t know what to do about this they even said I only deposited $40 which they are willing to give back .my partner and I both know we did not our last transaction with them was$100 !!
Customer
No they just keep transferring me to a email address to sort it out with their risk management team
img

Chris The Lawyer, Expert

I assume that you have a paper trail through your own bank records of money which you have transferred to them. But perhaps your next step is to collate your records showing the deposits or transfers, and telling them that you will sue them if they don't return your money and your winnings. In reality it would be difficult to sue them from New Zealand unfortunately

Customer
I do I have pretty much everything
Customer
Even the conversation with one of their team members in which they tell me they cannot find any traces of the conversation we had
img

Chris The Lawyer, Expert

The other thing you can tell them is that you will spread the word and social media that they are a scam because of the way they are lying about the information and the accounts

Customer
It is the Casino rewards online game
img

Chris The Lawyer, Expert

Do you have a link for them?

Customer
another thing is that they have blocked the account that I had but I have all emails and yes the game I went into is called Cosmo Casino
Customer
It’s an online game u can go on anytime
img

Chris The Lawyer, Expert

How much did they tell you you had won?

Customer
What if they reply by saying “go ahead sue us”
Customer
What do I do?
Customer
I screenshot my win which was $7,000
img

Chris The Lawyer, Expert

The problem with dealing with overseas services like this is that you won't know where the company is actually located, so that you can sue them. They carefully concealed the details so they avoid this sort of problem. Even if you went to the Disputes Tribunal, they would not have the power to order the company to pay this winning

Customer
But then they turned around and said that they were going to void the winnings and in good faith give back my deposit??
Customer
I won it fair and simple with no other accounts that is just what they said to void to amount I will give half of the winnings to who ever helps me !!
Customer
I’m so gutted this is happening it’s not right
img

Chris The Lawyer, Expert

I certainly understand why you are feeling so annoyed about this. But these companies are often if not directly fraudulent, then a law unto themselves. They hide behind their overseas residency to avoid responsibility. If they were a New Zealand company then you would certainly have some good remedies. Unfortunately it is a risk in dealing with an overseas casino

Customer
just see what they say if I tell them I’m going to sue? And hope for the best
img

Chris The Lawyer, Expert

I think that is your only option

Customer
I’m so gutted they have just only sent me bunch of numbers saying that all of these different numbers are different accounts that I have ! I never opened any but they won’t listen they are just like this is u your winnings have been voided and the account in which you won from is now locked!
img

Chris The Lawyer, Expert

That says to me they are a scammer

img

Chris The Lawyer, Expert

I do suggest you tell them you will post them as scammers on all social media

Customer
Thankyou you were so helpful and straight to the point of my problem you hit the nail on the head with my circumstance and yes I would recommend anyone to seek your help...so very satisfied with your advice
img

Chris The Lawyer, Expert

Thanks, ***** ***** help
Ask a lawyer and get your legal questions answered.
See all Legal Questions
img
Related Legal Questions
How it works
logoAsk for help, 24/7
Ask for help, 24/7
Members enjoy round-the-clock access to 12,000+ verified Experts, including doctors, lawyers, tech support, mechanics, vets, home repair pros, more.
logoExpert will respond in minutes
Expert will respond in minutes
After you reach out, we match you with an Expert who specializes in your situation. Talk, text, chat, whichever you prefer.
logoSave time & money
Save time & money
No scheduling hassles, missing time from work, or expensive consults.
A JustAnswer membership can save you significant time and money each month.
img
logo 593 Verified lawyers, 10+ years of experience
DISCLAIMER: Answers from Experts on Askalawyeroncall.com are not substitutes for the advice of an attorney. Askalawyeroncall.com is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response as proposing specific action or addressing your specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances should be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on any information received from an Expert, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains. The responses above are from independent, freelance Experts, who are not employed by Askalawyeroncall.com . The site and services are provided “as is”. To view the verified credentials of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service.
Explore law categories
Powered by JustAnswer