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JA: Hi. How can I help?
Customer: I purchased a Bosch Induction cook top 2.5 months ago which now appears to have a long crack under/in the glass near the middle & fine hairline cracks on one of the back element areas. I have had a report completed by our local Bosch supplier, this has gone to Bosch but they are not accepting any responsibility as it is out of the 2 year warranty, we have always cleaned the top to recommendations and have not had anything dropped on the surface which means it probably wouldn't allow an insurance claim, what are our rights or next steps as I believe this to be an inadequate reply from Bosch not honoring the quality of their products.
JA: Because consumer protection law varies from place to place, can you tell me what state this is in?
Customer: This in Southland - New Zealand
JA: Have you contacted the seller or manufacturer?
Customer: Yes and the seller tried to get Bosch to recognise in the first place they asked for a report and they have responded saying it is not a warranty issue as the glass product is made by another company but the cook top is a Bosch product. Its not my concern who made the glass but whose name is ***** ***** product - I think Bosch is using that a weak excuse and not owning up to the fact that a product that should have more that a life span of 2.6 years in faulty.
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: not that I am aware of at this point
My father was admitted to a Resthome Care Facility by brother in late last year with no consultation with others
JA: What state is your father in? It matters because laws vary by location.
Customer: Other trustee was myself and I had a active EPOA for care & welfare signed & witnessed - options for dad & costs were never presented by my brother and his actions of getting dad discharged the entering into a admission agreement which has also never been furnished nor his hospital discharge papers - I was under the impression dad was gong reside back at home with mum and home help audit carried out to assertain level of care etc. within one day of dad beung admitted he falls over and breaks hip - I am based in Auckland Central New Zealand. My brother had my mother admitted also to the Resthome earlier this so mum cups be with dad but sadly he passed away from complications of the fall etc. Circumstances changed and mum wanted to come home but my brother who had no EPOA got mum assessed as being cognitive 8/30 but she signed her own admission agreement and the family can’t bring her home! My brother tried to sell the car and mum dads apartment post dads death and trespass me from the apartment but had had been residing there last year to help mum dad with care etc and my brother was no where to be seen. He had uplifted the Will from Mum dads last year and other financial information. Post dads funeral he turns up a copy of the wills which looked tampered with and the Family Trust name was in a a different name - and confirms Resthome Care charge per day for mum is $270 per day plus a $70 surcharge per day as well and he is in charge of Property etc and that’s when we have to sell the apartment straight away and put the money into a investment fund. I said let’s look at bring mum home first before we flog off family home and agreed to let what plays out but needs to be ASAP. I have since had confirmed that the anomaly over the Family Trust name is ***** ***** Trust! He has applied to Family Court non notified application to revoke my active EPOA which has claimed he only found out about but I never knew as he had already uplifted crucial documents- I’m sure as his actions have so aggressive and odd that he has probably moved the apartment into his trust! Mum and dad were old fashioned and did not have the property in their Family Trust!
JA: What steps have they taken so far?
Customer: I phoned a old school friend who saw off his attempted tresspass as he claimed he was the occupier - he wasn’t as he live about 20 miles away and mis represented to the Police he had the authority. But he just recently with procedures in the Family Court that I’m not fit to be any EPOA’s etc and not fit to look after mum
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: back at home - so I have had to appoint a Family Court specialist counsel to defend his affidavits which is going cost me a lot of money and mum is stuck at the Resthome. He has acted with no authority misrepresented myself and mum and he is calling all the shots. As for the Resthome where on their watch Dad fell within one day and the Resthome have never furnished any documents either!!
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