I am a 100% disabled veteran. I applied for a VA loan and remortgages through New Day USA! My payment is $1020.00 a

Customer: I am a 100% disabled veteran. I applied for a VA loan and remortgages through New Day USA! My payment is $1020.00 a month! For the last 2 months they have taken 2 payments a month. When I call them and demand my money back they tell me they will send the request! I am told it could take up to 7 to 10 days but they stall when I call them out and then tell me they will resub it and it'll take 3 to 5 business days.
JA: How long has this been going on? What have you tried so far?
Customer: I am on a limited budget and can't afford 2 months. It has happened Sept and Oct! They took the second one for this month on the 10 October. That IA how long they have kept it. They finally told me this past Monday it would be beck in my account today!! Guess what? They lied again! This has got to stop. They tell me, "It's a good thing cause I won't owe another payment till Dec 1st! I have NEVER been late or delinquent since I've had the loan! Sorry I am so long winded here!
JA: Anything else we should know to help you?
Customer: Not at the moment. I mentioned I was going to consult an attorney and I was told if I do it will delay the refund that much further!
JA: OK. Got it. I'm sending you to a secure page to join JustAnswer. While you're filling out that form, I'll tell the Expert about your situation and then connect you two.