I had a very unfortunate incident the customer service professionals of Synchrony Bank Card service. My wife has a

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Customer: I had a very unfortunate incident the customer service professionals of Synchrony Bank Card service. My wife has a Synchrony card and my phone number is ***** in the account. The customer support professional wanted my wife’s number to be present instead of mine. But my wife wanted my number to be present in the account. Even after repeated request, the customer support professional didn’t listen to my wife and finally removed my number from the account.
To my mind it is the prerogative of the customer which phone number to in the account. Can any legal action be taken as they have acted against the will of the customer?
JA: The Lawyer can help you determine if you have a case. Where are you located? These laws vary by state.
Customer: I am in Phoenix, AZ
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: When talked to the manager, after a long argument, finally she agreed to add my phone number in the account. My question is, can any legal action be taken as the customer care professional tried to influence the customer and then removed the phone number against the wish of the customer.
Answered by Alex J. Esq. in 1 min 1 year ago
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Alex J. Esq.
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Alex J. Esq., Expert

Welcome to JustAnswer.com. My name is Alex.

I will be happy to help you find an answer to your question for educational purposes only.

I am a licensed attorney and JustAnswer.com legal professional with over 10 years of successful active legal practice experience in various areas of the law and I do have very extensive legal education, training and expertise, including Juris Doctorate and Master degree in International Business.

If I do not respond to you immediately, please be patient, as it means that I am typing up a response and/or researching some information related to the answer to your question

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Alex J. Esq., Expert

I am sorry to hear about this unfortunate situation.

Did you and / or your wife suffer any direct financial damages as the result of any wrongful actions by the bank employee(s)?

Can you please provide me with more details about the situation in question?

Thanks.

Customer
No, we don't suffer any financial damage.
Customer
Do you have link so that can be opened in the computer? It is very difficult type on the phone.
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Alex J. Esq., Expert

Thank you for your follow up.

Unfortunately, if there were no financial damages, then the only option would be for the credit card customers to complaint to the bank about poor customer service, but no other legal action would be feasible.

Thank you and I wish you the best of luck and please let me know if you have any related follow up questions.

Please note that a Bonus is always appreciated but is not required.

Customer
No problem. Thanks
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Alex J. Esq., Expert

I hope I have fully answered your question.

If you have any new additional questions, you can ask me directly by posting your new question in a new separate post.

Please make sure that you type “For Alex J. Esq. only” in the beginning of the new question post to ensure that the question is directed to me.

Although I am unable to always give good news to JustAnswer.com customers, I always try to provide accurate and correct information in all of my answer and do my best to simplify things for people to understand.

Thank you very much and I wish you the best of luck!

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