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Customer: It is about my card, I already have more than a year and I applied to renew and I have not received a response, only the letters k did receive my application
JA: What steps have been taken? Has any paperwork been filed with the U.S. government?
Customer: It is not to renew, I already have been a resident for many years
JA: Do you have precise dates? Or a rough time frame?
Customer: They haven't sent me an appointment
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: No, but I think I don't need a lawyer, it's just a question because they are taking so long.