I subscribed thru Randolph FCU a home coverage plan with CINCH Home services. Last week a problem occurred with the

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Customer: I subscribed thru Randolph FCU a home coverage plan with CINCH Home services. Last week a problem occurred with the swimming pool pump motor. I phoned in a claim with the plan # and description of the problem. At that time I remitted $135,the deductible. I was put in contact with a plumbing company who arrived a week later, stating not a Whirlpool bath tub! Iwas told CINCH would contact me, and they did and convinced me my did not cover pool pumps. I requested a credit on my charge card stating the original agent I contacted had all the info , including description of the problem and should not have taken the deductable. They refused to credit, Issue not money. Its the principle.
JA: What state is this in? And when did the issue begin?
Customer: Texas THursday 15 Sept
JA: Have you contacted the seller or manufacturer?
Customer: I'm going to contact Randolph Federal Credit Union tomorrow.
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: The CINCH plan is deceptive.Under section V! (1) it has swimming pool And and/or spa combination and item appears covered. After swimming pool,etc itshould have (optional)
Answered by JanLegal in 3 hours 2 months ago
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JanLegal
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JanLegal, Expert

Thank you for visiting Just Answer for help. I will write you again in a few minutes with my full answer to your question. Please, feel free to follow up with anything you like as I prepare the full answer to your question. Hi, I am Janessa and I will be your legal expert assisting you with your legal needs today.

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JanLegal, Expert

If the sale is deceptive and there is an unfair trade practice then you must complain of the same to the FTC and the BBB and still if that isn't resolved then to the Consumer court under the consumer laws and you may seek damages for such harassment.

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