Can I complain to get my money back for something sent to me without my consent? I was told they could do nothing by

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Customer: Can I complain to get my money back for something sent to me without my consent? I was told they could do nothing by their policy,I was enrolled in a recurring monthly charge &. I didn't know. I called but kept getting a recorded voice to try and sell me something else. When I finally talk to someone they say I missed the deadline by 3 days for a refund. I am venting but this is wrong
JA: What state is this in? And just to clarify, when was the purchase made?
Customer: Florida
JA: Have you contacted the seller or manufacturer?
Customer: I first got billed on July 12. Another charge for 213.99 came Aug 12. I just got through to the phone # they give today. I believe in my attempts before,I couldn't get through was to push me past the deadline I knew nothing about
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: Thank you for hearing me. Phone # 323 422 ******2. Email *****@gmail.com
Answered by PatriciaMD413 in 1 min 2 months ago
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PatriciaMD413
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PatriciaMD413
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14 Lawyers are online right now.
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PatriciaMD413, Expert

Hello, My name is***** am a licensed attorney.  Thank you for contacting JustAnswer today ! I am reading your information and will be right with you.

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PatriciaMD413, Expert

Please note our chat today will not create an attorney/client relationship and I am not allowed to give legal advice but I can provide you with information.

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PatriciaMD413, Expert

Can you please tell me what type of business this is ?

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PatriciaMD413, Expert

I am checking something for you and will be right back.

Customer
This company advertised a weight lost pill
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PatriciaMD413, Expert

http://www.myfloridalegal.com/pages.nsf/Main/1*****************256CC9004EC4F7   This is a link for the consumer protection page for the Florida Attorney General.  They handle claims involving fraudulent transactions.

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PatriciaMD413, Expert

Hello, thanks for the information. I am checking further items for you.

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PatriciaMD413, Expert

http://www.myfloridalegal.com/pages.nsf/Main/E3EB45228E9229DD85257B05006E32EC

This is the page from the Florida Attorney General's site that contains complaint form that you can forward to the Attorney General.

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PatriciaMD413, Expert

Can you please tell me if you set up your account online or did you see an advertisement on tv, etc and then called a number.  It may be there is additional ways to complain based on the way you interacted with the company.

Customer
All done on line and I couldn't reverse anything at the time. Wasn't made aware of price increase till it showed up on my credit card
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PatriciaMD413, Expert

Ok, let me do some further checking and I will return.

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PatriciaMD413, Expert

https://reportfraud.ftc.gov/#/   This is the link for the Federal Trade Commission's fraud complaint.  You can file an online complaint here based on fraud and deceptive and unfair business practices.

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PatriciaMD413, Expert

You can also contact your credit card company and request they not pay the charge.  Your credit card company will investigate and contact the company about the transaction.

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PatriciaMD413, Expert

Can I answer any other questions for you ?

Customer
If I can't get my money back can I at least put out a notice of this company's dirty tricks
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PatriciaMD413, Expert

You can file the complaints as I stated above. You can leave online reviews regarding companies on many media platforms such as Google, Yelp, etc.

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PatriciaMD413, Expert

If you need further assistance please let us know at JustAnswer.  I hope this matter turns out well for you.

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PatriciaMD413, Expert

can I answer anything else for you ?

Customer
No
Customer
Thanks
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PatriciaMD413, Expert

You are very welcome.  We appreciate your business !

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