I took an insurance from my water company for repairs novel was informed that I must make a 50.00 payment and they do

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Customer: I took an insurance from my water company for repairs novel was informed that I must make a 50.00 payment and they do sub contracts this happens on Oct 25th I contacted them the water co. Around 9:30am was on the phone with them wait time about 30minutes then when I called the number given to me by my water company spent another 25 to 30minutes was told that they have a contractor that I will have another 2to three hours wait it is now been more than three hours I feel like I have been used by the water company they have not returned my call it is now seven hours we can not shower or use the toilet
JA: What state are you in? And is a local attorney or other consumer protection advocate helping with this?
Customer: No I live in Linden New Jersey
JA: Have you contacted the seller or manufacturer?
Customer: Yes it American Water
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: .no I just want to shower and make dinner and stop these businesses from lie
Answered by GlennM in 5 mins 1 year ago
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GlennM
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GlennM, Expert

I am very sorry for your legitimate frustration and anger at American Water and/or the insurer. Unfortunately, there is no recognized legal right to customer service from a company within specific time limits. So in those circumstances, loud complaints — made publicly, such as to the Better Business Bureau and social media, or local TV news — are your best vehicle for resolution!

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