I was a victim of ATT DirectTV EBAY Gift Card Scam. I was mislead in purchasing several EBAY Gift Cards. I contacted

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Customer: I was a victim of ATT DirectTV EBAY Gift Card Scam. I was mislead in purchasing several EBAY Gift Cards. I contacted EBAY and they had frozen the EBAY gift cards. However EBAY had told me to go back to each vendor and request refunds of all the gift cards. When I check the return policy of each vendor (.e.g. Walgreens, Publix Supermarket etc.) they all say no refunds on gift card. I am in the state of Florida. Do I have any recourse?
JA: What state is this in? And just to clarify, when was the purchase made?
Customer: All in State of Florida
JA: Have you contacted the seller or manufacturer?
Customer: Yes in previous text below I contacted EBAY (who provides the Gift card) and they said to contact Walgreens, Publix to get refund
JA: Anything else you want the Lawyer to know before I connect you?
Customer: That is all I want to know
Answered by RobertJDFL in 29 mins 2 years ago
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RobertJDFL, Expert

Thank you for using Just Answer. My name is***** am a licensed attorney and look forward to helping you. I am reviewing your question and will reply back shortly.

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RobertJDFL, Expert

Hello,

I am so very sorry to hear what happened! Gift card scams are becoming more and more common, especially since the pandemic.

Officially, you are correct, company policy for all of these cards is "no refunds." There is no law in Florida or federally that requires they issue you a refund. Even still, the Federal Trade Commission (the FTC) recommends, and this is my advice as well, that if you paid a scammer with a gift card, you tell the company that issued the card as soon as possible. When you contact the company, tell them the gift card was used in a scam. Ask them if money is still on the card, and if they can refund your money. If you act quickly enough, the company might be able to get your money back. Be aware that some companies will not return any money even if the gift card hasn't been used.

The FTC also asks that scam victims tell the Federal Trade Commission about any type of scam or fraud you detect at ftc.gov/complaint, or call toll-free: 1-877-FTC-HELP. You can also report it to your state Attorney General (for a list of state offices, visit naag.org).

So very sorry I couldn't guarantee you your money back. I hope it all works out.

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Customer
Thank you for your advice. I am working my problem from different angles since the various parties (Credit Card Company, Gift Card Vendor etc.) according to the law (as you confirmed) do not have to refund any such losses.One the stores (Walgreens) I brought the EBAY gift card had a specific phone number for handling Gift Card Issues. They documented all the EBAY gift cards purchased, opened a case to track the process. I have to provide copies of receipts and front and back photos of individual EBAY git cards and get a Police Report.When I went to file a Police Report they requested that I first reach out to each credit card company and see if they can remediate the charges. If they cannot request have them provide a statement that they deem such charges as valid and they will not dispute those charges.So have started contacting the three Individual Credit Card Companies to advise them of the EBAY gift card scam and to determine if and how they can offer any remediation. One company would not offer any assistance but will provide a statement as per the Police request. The second company had a different view and will assist by disputing the charges.I spent the whole day on all these activities and still have the third credit company to talk with to determine their response. Once that is done I will know the position of each credit card company and then be able to file the Police Report and go from there.
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RobertJDFL, Expert

Okay. It actually sounds like you're making progress though. I don't know why the credit card companies won't just reverse the charges given they're clearly fraudulent, but I guess they don't want to eat the loss.

Customer
Having the discussion with the Credit Card companies is tricky. As I am listing the fraudulent charges to the CC company they have to look at things such as I had physical possession of my credit card, I physically went to the each store and brought the EBAY gift cards etc. So it seems I keep pointing out that while the transactions were "valid" since I physically performed the purchase I was misled by a third party misrepresenting themselves as ATT DIRECTTV. So did my best to properly describe my situation and leave it for the CC company to determine how they interpret it and what remediation steps they will take.Most of the purchases were done at Walgreens. Since I have a case with them on this matter whatever amounts that will not be reversed by the CC companies I will try to work thru with Walgreens once I get Police Report etc.
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RobertJDFL, Expert

I wish you all the best with it. Hopefully you can recover this money.

Customer
that is my hope too. Thanks.
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RobertJDFL, Expert

You're most welcome.

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