I think I feel for a sophisticated scam this afternoon from people that claimed to be Microsoft employees. Had to do

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Customer: Hi, I think I feel for a sophisticated scam this afternoon from people that claimed to be Microsoft employees. Had to do with my firewall expired. I wrote a check for $500,99 for lifetime firewall protection. A "technician" had control of my computer for over an hour and it seemed he did a lot of good work. The left me contact names and phone #s. If this was in fact a scam I've got a bigger problem than what I thought I was having solved..... ?
JA: I'll do all I can to help. Can you tell me more about what's going on?
Customer: I just explained what happened
JA: Is there anything else the Expert should be aware of?
Customer: probably, I can hopefully provide answers to any questions that they may have.
Answered by RobertJDFL in 1 min 2 years ago
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RobertJDFL, Expert

Thank you for using Just Answer. I am a licensed attorney and look forward to helping you. I am reviewing your question and will reply back shortly.

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RobertJDFL, Expert

Hello,

Microsoft doesn't "cold call" anyone. This 'tech support' scam has been around in various forms for a long time. The scammers want remote access to a computer because they will use it to try and steal access to information on the computer -your social security numbers, bank account numbers, passwords, etc.

I would report the matter to your bank as you will likely need new cards issued and they may want to close your account and open a different one for you (they could tell you better than I could what they recommend). Same is true of any credit cards, you may need new cards issued.

You may also want to get your computer looked at to ensure there's no malware installed on the computer.

Customer
OK, that's easy enough. I though I was smart enough to see through stuff like this, feel like a jerk at this point. It wasn't a "cold phone call" though. It appeared on my computer screen as a full screen alert that I had been hacked and phone numbers were provided to contact "tech support". The Microsoft name and logo was heavily apparent too. They provided names, employee numbers and phone numbers to contact them in the future. Really sophisticated i hate to admit. The check i wrote i placed on my printer screen, they had control of the printer, and scanned the check..
Customer
I'm fine with this communication. I've already spent way too much $ on this issue, it's turning into a stinking albatross.
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RobertJDFL, Expert

Wow, that is very sophisticated!
I wouldn't feel bad though -these scams have been around a long time, and criminals have had ample opportunity to improve upon them over and over.

Microsoft has put out warnings in the past like this one:

https://support.microsoft.com/en-us/help/4013405/windows-protect-from-tech-support-scams#:~:text=It%20is%20also%20important%20to,support%20to%20fix%20your%20computer.&text=Error%20and%20warning%20messages%20from%20Microsoft%20never%20include%20a%20phone%20number.

But it's impossible to warn against everything. Bot***** *****ne, they don't solicit people -consumers have to come to them is what they are saying.

(And you can ignore the phone call offers, those come from the site, not me, sorry). We can chat here.

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RobertJDFL, Expert

You may also want to file a complaint regarding the scam with the Federal Trade Commission, which you can do here:

https://www.ftccomplaintassistant.gov/#crnt&panel1-1

Customer
OK, thanks. From what I've found out I think I may be able to avoid a major identity theft issue if I can manage to stomp out the brush fires in the next day or two. Other wise the house will burn down around me.
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RobertJDFL, Expert

Yea, I would definitely make a point of contacting your bank and credit card companies tomorrow. Sorry you have to spend time with that hassle!

Customer
I know, it beats the alternative though.
Thanks for your time and help. Anything else you can add ?
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RobertJDFL, Expert

I think we pretty much covered it. One thing I will say is that sometimes -not all the time --but sometimes, once a person has been scammed, it can sort of "open the floodgates" to lots of other scammers trying to take advantage of you. So, just be cautious over the next several weeks for anything that seems suspicious.

Oh, and it wouldn't hurt for you to also review your credit report (which you should do once a year anyway for errors). You can get a free credit report once a year by going to annualcreditreport.com

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RobertJDFL, Expert

Looks like right now, the 3 credit bureaus are actually offering free weekly reports through April of 2021.

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RobertJDFL, Expert

If you need additional information or clarification about anything, please do not hesitate to reply and ask. If not, please kindly take a moment to leave a positive rating for me as that is the only way experts such as myself are credited by the site. Thank you!

Customer
Excellent information, a real help in getting through this mess. Very professional.
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RobertJDFL, Expert

Thanks so much! I appreciate the opportunity to assist.

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