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Pearl avatar
Lawyer's, Assistant
I recently I stayed at a hotel for a month they never cleaned my room once so that I I slept at least six times and my floor was sticky and black never cleaned the toilet they only asked me if I need towels but said that they had a shortage of toilet paper also witnessed in had you sleep the room for 4 nights when it was really cold with no heater cuz it blew a flame and made a noise and then it wouldn't work for 4 nights they didn't have a spare blanket they said anyway it was a mess there at that place and I feel that I was getting sick cuz of the stress the embarrassment humiliation and I'm handicap for now and I didn't get a room that was handicap accessible they said they would give me that room when I checked in but then they didn't the heater when the guy came to fix the maintenance guy came to fix was damaged on the other side of the front plate it was melted and everything that was in it from all the years with burnt so I I don't know if I have a chance to sue him because the Red roof company that owns them told me that I sent in a survey and I did not I sent in a complaint and now they're just going to tell me that and kept my well they kept my deposit said I smoked in my room and I did not I saw the maid go in after I left and evidently she put ashes on the floor by the bed and took picture and said that I wasn't getting my deposit back cuz I smoked in the room I did not and I have a witness cuz she was staying with me I asked before I had her there and Robin said it was okay I haven't quite remembered everything right now but I'm remember there is more but do I have a case
JA: What state are you in? It matters because laws vary by location.
Customer: Washington
JA: What steps have you taken so far?
Customer: I asked the young man at the desk which he yelled at me and and threatened me and said the number of the new manager but she's not in right now I called the number and it didn't work that I called Red roof and their company that owns them crosslands in Puyallup Washington it's now called what is it called Barb hometown suites and they were rude and told me sent me a message saying thank you for the survey I didn't fill out a survey I filled out a complaint form and then they didn't get back to me so I did get back to them and they told me ma'am this we close this but didn't send me any deposit or a reason why they just sent another thank you for the survey
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: Well they advertise cameras for safety and when my whole tank of gas got stolen I.found out they didn't have cameras there's nothing they can do they also had just evidently got rid of some of their stuff for taking money from the company and they were strange people wandering around the hotel all night because they sleep out in their cars on each end of the building and no one does anything about it
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