I had a flood in our condo that is rented and wanted to know who is liable in fixing the problems? Ottawa, Ontario. Not

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Hi Carla - sorry to hear about the situation. In Ontario, the landlord is responsible for ensuring that the property is maintained and the landlord must address emergency situations such as a flood. They would only be responsible to pay for the unit damage, not personal property. You would need to make a claim through your own insurance for any personal property damaged. You should contact the building superintendent as well. You should write to the landlord and demand they address this situation. If they refuse, you can file a claim against them to repair the damage. You can also seek monetary compensation as well if they failed to take reasonable mitigation steps. Here is a link for the landlord tenant board forms: https://tribunalsontario.ca/ltb/forms/ If you have questions about the forms, you can call the landlord tenant board at 1-***-***-****

Does that help answer your question today or did you have any follow up questions?

If the flood started from above, they too could bear some responsibility. That said, this something your landlord should be addressing given they are the owners of the unit.

Do you have tenants' insurance?

If your personal property was damaged, your insurance company must take your claim. You can sue them for breach of contract if they refuse. With respect to the damages to the unit, your landlord needs to take care of this. If they refuse, your remedy is to file a claim against them at the landlord tenant board as I mentioned before.

Then your insurance company need not get involved. Your next step would be to file a claim against your landlord with the landlord tenant board.

Did you have any additional questions about this issue?

Yes, that's something they would take care of.

Sorry again to hear that this happened to you. Thank you for using JustAnswer. I wish you the best of luck. If you have any follow up questions about this matter, please do not hesitate to reach out to me.

Hi again - your insurance company would be responsible for any out of pocket living expenses as a result of the flood.

You're welcome.