I booked a vacation to Mexico with Sunwing airlines in October to depart Jan. 26/21.they said I could cancel at anytime

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I am sorry to hear of this difficult situation.

Are you saying that they are telling you they will not adhere to their agreement to give you the credit?

Did you pay by way of credit card? Does your credit card have travel cancellation insurance?

How much did you pay them in total?

I don't know why I never heard back from you but at this point in time all I can do is suggest how to find a lawyer to retain.

What you can do to find a lawyer is one of the following things.

You can contact the Lawyer Referral Service. You will be given the name of a lawyer and can consult with the lawyer and the first half hour will be free.

Or you can check on a site called lexpert. This is a legal directory of leading lawyers and law firms throughout Canada and is well-respected by the legal community.

Here's the link to their website:

http://www.lexpert.ca/directory/find-lawyers-or-law-firms/

Does that help as a starting point? If not I am still here for you!

The fact is that they cancelled the trip and you did not so you can first try to do a charge back on your credit card by calling the number on the back of the card.

If that doesn't work then you can send them a letter by Registered Mail. In the letter set out the facts and demand that they repay you by a deadline that you set.

Tell them if they fail to comply you will commence legal proceedings and then will be seeking interest and your costs.

You can then sue them in Small Claims Court and self-represent. If it gets that far and you find you need some help as you go through the process you can always post on this site again and I can assist you further.

Does that help as a starting point?

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