I want on our conversation Here is the email I sent. Samantha: Thanks for your timely response. The majority of issues
Expert's Assistant chat
Customer: DEBRA I want to follow up on our conversation
Here is the email I sent.
Good morning Samantha:Thanks for your timely response.The majority of issues are listed in my December 2nd email. I will review and add some things I missed. You have no idea how much anxiety, this is causing and will likely miss some items, even now. Your representative at Sicard advised us, July 2020, that a dozen or so items are normal, in a new unit. We assure, you, we would be very accepting of that few. We had unwittingly started to address replacing the unit in December 2019, when we substantially unsurpassed that number. We loved the unit.1- The kitchen slide was not square in the frame and the slide mechanism was grinding on the seals.2- The dining room seals, fore and aft, were not installed allowing moisture and rodents in.2(a)- The furnace wall vent in the kitchen has been damaged by rodents which accessed through the missing "fore" seal on the dining room side.3- The grey water valve is leaking, I had to install an external valve, which is unreliable.4- The seal between the back wall and floor is incomplete and the finishing trim is needed.5- The furnace failed to operate August 2020, and a new sail switch was promised in January 2020.6- The front passenger rocker panel needs to be replaced or professionally repaired.7- The mirror on the bathroom vanity dislodged (Feb 2020) while parked. It was our understanding this was to have been corrected in July 2020.8- The front nose of the unit has faded. This needs to be professionally repainted.9- What other Atwood components are installed in the unit? 10- The front passenger side compartment door needs to be replaced.11- The outside of the rear tires are wearing excessively, requiring an axle alignment and the tires replaced.12- The bathroom wall is buckling dramatically.13- The shower compartment is not secured to the wall, it shifts and water leaks between enclosure and base.14- The trim on the top of the kitchen slide needs to be installed. This was to have happened months ago.15-My invoice and the emergency service calls need to be addressed. 16-What are Sicard and Jayco prepared to do to ensure all the issues are resolved. We find this unit unreliable and potentially unsafe. We have not had a trip without significant difficulties and/or trauma. 17-There will be others, by the time it gets to Sicards. Regards Sherrill and Brian Dowling
(###) ###-####
Here is the email I sent.
Good morning Samantha:Thanks for your timely response.The majority of issues are listed in my December 2nd email. I will review and add some things I missed. You have no idea how much anxiety, this is causing and will likely miss some items, even now. Your representative at Sicard advised us, July 2020, that a dozen or so items are normal, in a new unit. We assure, you, we would be very accepting of that few. We had unwittingly started to address replacing the unit in December 2019, when we substantially unsurpassed that number. We loved the unit.1- The kitchen slide was not square in the frame and the slide mechanism was grinding on the seals.2- The dining room seals, fore and aft, were not installed allowing moisture and rodents in.2(a)- The furnace wall vent in the kitchen has been damaged by rodents which accessed through the missing "fore" seal on the dining room side.3- The grey water valve is leaking, I had to install an external valve, which is unreliable.4- The seal between the back wall and floor is incomplete and the finishing trim is needed.5- The furnace failed to operate August 2020, and a new sail switch was promised in January 2020.6- The front passenger rocker panel needs to be replaced or professionally repaired.7- The mirror on the bathroom vanity dislodged (Feb 2020) while parked. It was our understanding this was to have been corrected in July 2020.8- The front nose of the unit has faded. This needs to be professionally repainted.9- What other Atwood components are installed in the unit? 10- The front passenger side compartment door needs to be replaced.11- The outside of the rear tires are wearing excessively, requiring an axle alignment and the tires replaced.12- The bathroom wall is buckling dramatically.13- The shower compartment is not secured to the wall, it shifts and water leaks between enclosure and base.14- The trim on the top of the kitchen slide needs to be installed. This was to have happened months ago.15-My invoice and the emergency service calls need to be addressed. 16-What are Sicard and Jayco prepared to do to ensure all the issues are resolved. We find this unit unreliable and potentially unsafe. We have not had a trip without significant difficulties and/or trauma. 17-There will be others, by the time it gets to Sicards. Regards Sherrill and Brian Dowling
(###) ###-####
Answered by Debra in 3 mins 1 year ago
Debra
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Debra, Expert
Hello and Welcome to JustAnswer. My name is***** will be working on your question today and I am looking forward to our conversation.
Customer
Please review the information attached to previous note
Debra, Expert
I read this letter above.
Please let me know what your specific question is.
Thanks
Customer
Is that what you were suggesting I do and your comments on the presentation
Debra, Expert
I think that it is excellent but if I suggested a demand letter then you should be giving them a deadline to comply with your demands. You also have to tell them that you are going to sue them if they don't comply by the deadline.
Customer
I told them I needed a response 6my 3 requests by December 15th.
They responded:Good Morning Brian,
What are the current outstanding repairs that are needing completed?
They responded:Good Morning Brian,
What are the current outstanding repairs that are needing completed?
Debra, Expert
OK great.
That should be OK.
They are actually responding in a positive way.
Customer
I believe so.
I responded with the the list as requested. Please note I suffer from PTSD which makes is whole process externally traumatizing:
Actually the previous email was in response to to their req.
Here is the first email:We have consulted with legal counsel. This lawyer was shocked to hear that this was a brand new trailer, and had so many deficiencies. She believed we, clearly, did not get what we paid for. She believed we're correct and we're entitled either to a full refund or a very substantial refund, if we were to keep the unit.We purchased this model, new, because it provided us with all the amenities we wanted. We purchased Jayco because of previous positive experiences. We purchased with Sicard as this is a family business and family is important.The facts are as follows: (not necessarily conologicall)1- We purchased, August 01, 2019, clearly, stating we wanted to travel as 70 plus seniors and be trouble free. We had a walk through at 3:00 pm and accessed the trailer to transfer our belongings at 5:00 pm.2- Prior to departure from Sicard, that day, we identified several deficiencies. 3- On the trip home, we found several more deficiencies. 4. I repaired several. I delivered the unit to Leisure Days in Kingston, twice, for more warranty repairs. (Aug. & Sept. 2019)5- Leisure Days did not have the manpower or facilities to complete the warranty deficiencies. Sicard picked up the unit Nov. 13, 2019 and returned to Oshawa Dec. 13 2019.6- We observed that the kitchen slide was not square in the frame and the slide mechanism was grinding on the seals.7- The dining room slide was out of alignment. The seals fore and aft were not installed allowing moisture and rodents in. These seals need to be installed.8- The bedroom slide had seals missing allowing rain to flood in. This was corrected late afternoon July 16, 2020, while we were waiting.9- Much of the trim in the unit has come loose so it had to be re-secured, some several times.10- The tire pressure was set at 80 PSI for a trailer weighing 9500 lbs. We have wagons carrying 20,000 lbs with 80 PSI. I believe the trim issue is a direct result. Items were shifting everywhere in the unit, during travel.11- The grey water valve was leaking, dumping approximately a gallon of contaminated water on the ground each drain. I had to install an external valve. 12- We had to request that the undercarriage be sealed, to prevent rodents from accessing the unit.13- There is a gap between the back wall and the floor allowing insects and debris access.The seal is incomplete and finishing trim needs to be corrected.13- The furnace failed to operate leaving our kids stranded over Christmas 2019. It also failed August 2020.This needs to be corrected.14- The mirror on the bathroom vanity dislodged (Feb 2020) while parked. Anyone in the bathroom at the time would have been seriously injured. This needs to be corrected.15- The front nose of the unit has faded. This needs to be professionally repainted. 16- Basement walls are of such poor quality the dealer and myself have had to reinforce them. 17- Several water lines were loose allowing water to leak and damage the walls.18- The TV antenna bracket and AC ceiling vent fell off.19- The front passenger rocker panel needs to be replaced or professionally repaired.20- The retaining bracket on the drivers side compartment door detached and the door dropped on the bridge of my nose. 21- The hot water tank has failed requiring an emergency service call at our expense.22- The trim around the hallway window dislodged.23- The front lifting jack failed while enroute, it took 2 hours to get the unit hitched to the truck. We could not unhook for 4 days, until we could get access to a jack and dunnage. We were immobile for 3 weeks while we waited for Jayco to approve a replacement part and we had to pay an emergency service call.24- There are at least 3 utilities in the unit from an obsolete manufacturer. The furnace, hot water, heater and the jacks are Atwood products. These items have all failed in August 2020.25- The front passenger side compartment door needs to be replaced. 26- The outside of the rear tires are wearing excessively. When we rotated the tires in August 2020, the tire shop commented that the axle was out of alignment. This needs to be corrected27- The bathroom wall is buckling dramatically.We can list more issues and we're sure you can see why we are proceeding with this matter. All the issues are documented with work orders, emails, texts and before and after pictures to support our position. As a self-employed entrepreneur, I was liable to make things right when there were deficiencies. We are confident that in the automobile industry this unit would have been replaced months ago. In conclusion:This unit appears to have no end of difficulties. The warranty will run out in 9 months and by the time the current issues are remedied, t
I responded with the the list as requested. Please note I suffer from PTSD which makes is whole process externally traumatizing:
Actually the previous email was in response to to their req.
Here is the first email:We have consulted with legal counsel. This lawyer was shocked to hear that this was a brand new trailer, and had so many deficiencies. She believed we, clearly, did not get what we paid for. She believed we're correct and we're entitled either to a full refund or a very substantial refund, if we were to keep the unit.We purchased this model, new, because it provided us with all the amenities we wanted. We purchased Jayco because of previous positive experiences. We purchased with Sicard as this is a family business and family is important.The facts are as follows: (not necessarily conologicall)1- We purchased, August 01, 2019, clearly, stating we wanted to travel as 70 plus seniors and be trouble free. We had a walk through at 3:00 pm and accessed the trailer to transfer our belongings at 5:00 pm.2- Prior to departure from Sicard, that day, we identified several deficiencies. 3- On the trip home, we found several more deficiencies. 4. I repaired several. I delivered the unit to Leisure Days in Kingston, twice, for more warranty repairs. (Aug. & Sept. 2019)5- Leisure Days did not have the manpower or facilities to complete the warranty deficiencies. Sicard picked up the unit Nov. 13, 2019 and returned to Oshawa Dec. 13 2019.6- We observed that the kitchen slide was not square in the frame and the slide mechanism was grinding on the seals.7- The dining room slide was out of alignment. The seals fore and aft were not installed allowing moisture and rodents in. These seals need to be installed.8- The bedroom slide had seals missing allowing rain to flood in. This was corrected late afternoon July 16, 2020, while we were waiting.9- Much of the trim in the unit has come loose so it had to be re-secured, some several times.10- The tire pressure was set at 80 PSI for a trailer weighing 9500 lbs. We have wagons carrying 20,000 lbs with 80 PSI. I believe the trim issue is a direct result. Items were shifting everywhere in the unit, during travel.11- The grey water valve was leaking, dumping approximately a gallon of contaminated water on the ground each drain. I had to install an external valve. 12- We had to request that the undercarriage be sealed, to prevent rodents from accessing the unit.13- There is a gap between the back wall and the floor allowing insects and debris access.The seal is incomplete and finishing trim needs to be corrected.13- The furnace failed to operate leaving our kids stranded over Christmas 2019. It also failed August 2020.This needs to be corrected.14- The mirror on the bathroom vanity dislodged (Feb 2020) while parked. Anyone in the bathroom at the time would have been seriously injured. This needs to be corrected.15- The front nose of the unit has faded. This needs to be professionally repainted. 16- Basement walls are of such poor quality the dealer and myself have had to reinforce them. 17- Several water lines were loose allowing water to leak and damage the walls.18- The TV antenna bracket and AC ceiling vent fell off.19- The front passenger rocker panel needs to be replaced or professionally repaired.20- The retaining bracket on the drivers side compartment door detached and the door dropped on the bridge of my nose. 21- The hot water tank has failed requiring an emergency service call at our expense.22- The trim around the hallway window dislodged.23- The front lifting jack failed while enroute, it took 2 hours to get the unit hitched to the truck. We could not unhook for 4 days, until we could get access to a jack and dunnage. We were immobile for 3 weeks while we waited for Jayco to approve a replacement part and we had to pay an emergency service call.24- There are at least 3 utilities in the unit from an obsolete manufacturer. The furnace, hot water, heater and the jacks are Atwood products. These items have all failed in August 2020.25- The front passenger side compartment door needs to be replaced. 26- The outside of the rear tires are wearing excessively. When we rotated the tires in August 2020, the tire shop commented that the axle was out of alignment. This needs to be corrected27- The bathroom wall is buckling dramatically.We can list more issues and we're sure you can see why we are proceeding with this matter. All the issues are documented with work orders, emails, texts and before and after pictures to support our position. As a self-employed entrepreneur, I was liable to make things right when there were deficiencies. We are confident that in the automobile industry this unit would have been replaced months ago. In conclusion:This unit appears to have no end of difficulties. The warranty will run out in 9 months and by the time the current issues are remedied, t
Customer
Sorry the last section didn't paste.In conclusion:This unit appears to have no end of difficulties. The warranty will run out in 9 months and by the time the current issues are remedied, there will be approximately 6 months left on the warranty. As previously requested, we propose:1- There will be a complete refund of all monies related to the purchase of the unit. 2- There will be a substantial refund to compensate us for emotional, mental, physical and financial inconvenience. This we are willing to negotiate.3- In the event, we decide to retain the unit, the warranty will remain intact and will extend for an additional year.4- We will need a response by December 15, 2020.RegardsSherrill and Brian Dowling
(###) ###-####
(###) ###-####
Debra, Expert
That's very good. Excellent.
Customer
Where do we go from here.??
Debra, Expert
If you don't hear from them by December 15 then you sue them in small claims court. You start the claim online right away.
Customer
Can you supply with the necessary documents???
Debra, Expert
Here is all you need:
https://www.attorneygeneral.jus.gov.on.ca/english/courts/scc/
Customer
Will you be able to assist in filling out the documents??
Debra, Expert
No but you won't have any trouble doing it. Look at that later. You'll be totally fine.
Customer
Would I be able to follow them to you for corrections and clarification??
Debra, Expert
Of course.
You will always know where to find me!
Customer
I sent the following email to Justanswer and am still confused about the process and how it works. I'm also receiving continual unsolicited emails and would like to be able to contact only when I want. It's a privacy issue to me.
I wrote:
"When I became involved with Justanswer, I was trying to contact Upper Canada Law Society. I received emails, phone messages and texts in a flurry. I could not keep up with them while trying to communicate my issue to your lawyer. Debra suggested what to do, I wrote the letter as suggested and sent it. Is that what was to happen??Please advise in very simple, non-legal terms what I have gotten myself into, what I'm entitled to and what it's going to cost me. Regards Brian Dowling
I wrote:
"When I became involved with Justanswer, I was trying to contact Upper Canada Law Society. I received emails, phone messages and texts in a flurry. I could not keep up with them while trying to communicate my issue to your lawyer. Debra suggested what to do, I wrote the letter as suggested and sent it. Is that what was to happen??Please advise in very simple, non-legal terms what I have gotten myself into, what I'm entitled to and what it's going to cost me. Regards Brian Dowling
Debra, Expert
I am a lawyer in Toronto. I don't actually work for the site. I just log into the site the way you do and I see a list of questions and choose which to answer.
What I can do is mark this conversation as complete. Then you can contact customer service and ask them what you signed up for and if you want to cancel and get a refund you can ask them for that too.
Debra, Expert
Thank you for trusting us to help you here at JustAnswer. I am marking this post as complete. If you would like to ask me more questions please start a new post and if you do if you say “This is only for Debra” I will be sure to give your post top priority.
Customer
Debra I have received a response from Jayco***@******.***
Thu, Dec 3, 9:31 AM (6 days ago)to me,***@******.***,***@******.***, Meag*****, *****, Angelo, SherrillGood Morning Brian,What are the current outstanding repairs that are needing completed?Thank you,Samantha FergusonCustomer Service SpecialistJayco TowablesPhone:(###) ###-####Fax:(###) ###-####Email:***@******.***903 S. Main St., Middlebury, IN 46540cid***@******.***A couple of questions:1- Should I respond??I thought I would simply say "we are saddened by your decision to ignore our rights as your customer. Our rights are to receive a complete and functionally sound unit with minimal deficiencies. This unit, when purchased, was equivalent to a used unit sold as new."2- Jayco is in Middlebury, Illinois, USA. Can they be listed as a defendant??Please adviseRegardsBrian Dowling
Thu, Dec 3, 9:31 AM (6 days ago)to me,***@******.***,***@******.***, Meag*****, *****, Angelo, SherrillGood Morning Brian,What are the current outstanding repairs that are needing completed?Thank you,Samantha FergusonCustomer Service SpecialistJayco TowablesPhone:(###) ###-####Fax:(###) ###-####Email:***@******.***903 S. Main St., Middlebury, IN 46540cid***@******.***A couple of questions:1- Should I respond??I thought I would simply say "we are saddened by your decision to ignore our rights as your customer. Our rights are to receive a complete and functionally sound unit with minimal deficiencies. This unit, when purchased, was equivalent to a used unit sold as new."2- Jayco is in Middlebury, Illinois, USA. Can they be listed as a defendant??Please adviseRegardsBrian Dowling
Customer
Sorry copied the wrong note. They said the following:
Good Afternoon Brian,
I have been working with my management team on this, and we are going to continue to work within the warranty to have warrantable repairs completed on the unit.
Good Afternoon Brian,
I have been working with my management team on this, and we are going to continue to work within the warranty to have warrantable repairs completed on the unit.
Customer
Jayco got back to me and are not doing anything.
Can they be listed as a defendant as they are in Middlebury, Indiana ???
Can they be listed as a defendant as they are in Middlebury, Indiana ???
Debra, Expert
Yes you can see them in the US though it's not as easy.
Customer
Can I list them as a defendant with Sicard RV
Debra, Expert
Yes exactly.
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