I hope you are doing well. I am working as a Mortgage Processing Officer at the CIBC. I am on 12 months contract with

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Customer: Hello,
I hope you are doing well. I am working as a Mortgage Processing Officer at the CIBC. I am on 12 months contract with Manpower Agency and I am in my 11th month of contract. I wish to apply for PR but before applying I wanted to know whether or not my job is considered as a Noc B or above. Could you please help me with that?
Sincerely,
Keval Shah
JA: What steps have you taken? Have you filed any paperwork with the U.S. government?
Customer: I am in Canada
JA: Have you talked to a lawyer about this?
Customer: Nope
JA: Anything else you want the Lawyer to know before I connect you?
Customer: I am from Canada and I am looking for my answers based in Canada.
Answered by Debra in 3 days 1 year ago
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Debra
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Debra
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Jessica

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Debra, Expert

Hello and Welcome to JustAnswer. My name is***** will be working on your question today and I am looking forward to our conversation.

Customer
Sure
Customer
I would prefer a chat
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Debra, Expert

Please note that the experts don’t text so there may be a bit of a delay. If you don’t answer back for a while I may not be online when you do but I will never desert you and will check back often. As well, as I am working from home it is possible that I will be interrupted but I will always return back as soon as I can.

It sounds to me that you are NOC level 0.

You are a manager and that puts you ahead of NOC B.

Does that makes sense?

Customer
Would you like to check my responsibilities?
Customer
then come to a decision?
Customer
I am sending you the responsibilities for you to cross check.
Customer
KEY ACCOUNTABILITIES• Process pre-advance and servicing related mortgage transactions, such as providing instructions to solicitors, mortgage liquidation, adjustments to insurance premiums, changes to client information and mortgage payments as required (e.g. change to name/address, banking information, payment frequency, payment amount, assumptions, title transfers, discharge statements) according to policies and procedures
• Make necessary calculations on premiums and/or allocation of payment to mortgages and liaise with CIBC Collections to clear outstanding funds, collect all relevant fees, penalties and interest due
• Responsible for preparing packages required due to post approval amendments (PAA).
• Responsible for pulling reports, manual calculations and ensuring that the right conditions are selected to make certain that the applicable documents are forwarded to the appropriate party.
• Review exception reports on a daily, weekly, monthly basis to make necessary corrections as required (e.g. corrections to mortgages, clear suspense accounts)
• Review applications to ensure completeness and accuracy of information provided; ensure information provided on the application matches information stored on the appropriate systems (e.g. Filenet, Xebec, Plexus, Aurora and COINS Plexus/Aurora systems)
• Follow up on discrepancies (e.g. missing or incomplete documents, shortage or overpayment of funds) to assist Business Partners in investigations related to customer inquiries
• Produce a variety of statements as requested (e.g. discharge statements, audit detail statements) for distribution via fax/mail to external clients (e.g. Solicitors, Financial Institutions)
• Strive to meet high customer service levels by processing incoming requests from internal/external Business Partners and Clients efficiently and in accordance with procedures and policies
• Update knowledge about new mortgage products, procedures and organizational changes in order to respond to client requests
• Prioritize and organize workload based on risk/severity and documents required to ensure deadlines are met according to policies and procedures
• Assist in training new incumbents and/or temporary staff on procedures and guidelines to ensure transfer of knowledge and consistency in process
• Identify and recommend changes to existing processes and procedures to improve client satisfactionCROSS-FUNCTIONAL RELATIONSHIPS• Regular contact with internal CIBC employees, teams and departments (Underwriting, Call Centre, etc.) to gather/clarify information as required
• Occasional contact with external Clients, Financial Institutions, Law Firms and Real Estate Companies to obtain information required to complete mortgage processingKNOWLEDGE / SKILL REQUIREMENTS• Knowledge of the PCF and/or CIBC brand products, mortgage policies and procedures and servicing processes preferred
• Knowledge of internal CIBC systems and applications (e.g. COINS/CLASS, Excalibur, Filenet, DST, Xebec, IPRO, DocGen)
• Organization and prioritization skills
• Basic PC skills in a Windows environment (e.g. Word, Excel)
• Good communication skills sufficient to convey explanations to internal and external clients in a professional manner
• Proficient written skills sufficient to prepare documents and letters for financial institutions and other external clients
• Ability to multi-task in a fast paced environment
• Flexibility to deal with changing demands
• Open to feedback; able to accept constructive criticism professionally
• Time management skills required to handle the volume of wok
• Ability to make decisions in a timely fashion.
• Attention to detail and accuracy required when inputting and verifying information
• Accurate keyboarding skills; speed and accuracy in typing is required
• Compliance with all CIBC regulatory training and ensure these programs and policies are applied consistently across the business. The incumbent is personally responsible for compliance with all such regulatory and governance programs
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Debra, Expert

I think I am correct so long as you are a manager.

Customer
Nope I am not a manager. I work in a team under a manager
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Debra, Expert

Do you require a university degree for this job?

Customer
They wanted someone with basic qualifications to be able to understand the job as everything was taught by them
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Debra, Expert

I still think it's NOC 0 but it could be B.

Customer
Could you provide me with a NOC number?
Customer
But that doesn't match with my responsibilities ����
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Debra, Expert

It's the closest I can find. I am sorry.

Customer
How about this?https://noc.esdc.gc.ca/Structure/NocProfile/762d9d45fec84b07ac5c75e167b5e013?objectid=VEnh7sDAdWpQgcGylN%2B9djH0dbMMvVbinMHNd%2FLMTYH%2Basl9Jk8gUP3AzS%2BTfVks
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Debra, Expert

That does sound right. But I was concerned about the educational qualifications. But you may be right. I would go for that and then you have the higher NOC.

Customer
I have a Financial Planning Post Graduate Certificate + Professional Accounting Post Graduate Certificate
Customer
I have done Bachelors of Commerce from my home country
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Debra, Expert

Oh good.

I think this will work.

Customer
Okay thankyou ��
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Debra, Expert

You are very welcome.

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Debra, Expert

Thank you for trusting us to help you here at JustAnswer. I am marking this post as complete. If you would like to ask me more questions please start a new post and if you do if you say “This is only for Debra” I will be sure to give your post top priority.

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