Ontario Home Services sold my father (and me; I signed for him with his consent) a contract for water-cleaning services

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Customer: Ontario Home Services sold my father (and me; I signed for him with his consent) a contract for water-cleaning services in Feb. 2017. My brother called them to cancel that same evening and though reluctant they said they would. My brother warned me to look for it on the bill, just in case, but I was not always the one who paid my father's bills for him. Because my father died a month later, I forgot all about it, and have been paying the bill since then, as it was included in my Enbridge bill - it's several pages in so I never noticed it until a couple of days ago when Enbridge made some kind of change that required me to look further in. The financial company, Utilebill, that handles the OHS contract, says that they won't accept a cancellation even now without a registered letter but will continue to charge us. Nor will they compensate us for what I think was a contract obtained under duress - and false pretenses too, as I thought they were from the government at the time. The name "Ontario Home Services" made it sound that way.
JA: Have you talked to an Ontario lawyer about this?
Customer: No, I have written to Better Business Bureau to complain, though. I only discovered the problem earlier this week. BBB has answered, and so have two different people from Utilebill. I see that both Utile and Ontario Home Services have had many complaints made against them by consumers.
JA: What steps have you taken so far?
Customer: I wrote an email to BBB, and I am in the process of writing one to Utilebill but have not sent it. I have received an email in response from someone at Utilebill yesterday (very rude) and someone else named MaryEllen Mendoza today, somewhat more polite and informative. The first one did not say who their client was - just said they were not the ones who were responsible. Anyway, I thought I'd look for advice before sending anything more.
JA: Anything else you want the Lawyer to know before I connect you?
Customer: I can't think of anything offhand but he or she might think of details to ask that I've forgotten about. Thanks.
Answered by Debra in 1 hour 2 years ago
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Debra, Expert

Hello! My name is Debra (formerly known as Legal Ease). Thank you for your question. I'm reviewing it now, and will post back again shortly.


Debra, Expert

I am sorry to hear of this difficult situation.

Unfortunately, it is unlikely that you can get the money back for what you paid since February 2017. It's been over three years. But, based on your facts it's likely the case that you could cancel any contract that you have even though it may be a fixed in contact. I suggest that you have a lawyer send them a letter alleging fraud an elder abuse and threatening a lawsuit.

What you can do to find a lawyer is one of the following things.

You can contact the Law Society and use their Lawyer Referral Service. You will be given the name of a lawyer and can consult with the lawyer and the first half hour will be free.

The number is:

1-***-***-**** or(###) ###-####(within the GTA)

Or you can check on a site called lexpert. This is a legal directory of leading lawyers and law firms throughout Canada and is well-respected by the legal community.

Here's the link to their website:


Does that help as a starting point?

Please feel free to post back with any follow-up questions you may have. If you don't have any then I hope I have earned a 5 star rating but if you don't feel that I have please don't hesitate to reply back and let me know what more I can do to assist you. Finally, please know that even after you rate me I will be here for you and you can ask follow-up questions if you think of them later on at no further charge of course.


Debra, Expert

Is there anything more I can help you with at this point in time?

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