We put down rent for an apartment on August 1 for September and found out that the space we were shown was not all

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Customer: We put down rent for an apartment on August 1 for September and found out that the space we were shown was not all included, the basement is shared. We could not make it work. We informed the landlord August 7th We could not take it. She has not returned our money and when asked she said she's keeping it because she couldn't find anyone else to rent it for September.
JA: What steps have you taken so far? Have you prepared or filed any paperwork?
Customer: No, I'm not sure what to do next. Should I take the keys to the apartment for the month or just never take possession
JA: The Real Estate Lawyer will be able to walk you through that. Where is the apartment located?
Customer: Larder Lake Ontario
JA: Anything else you want the Lawyer to know before I connect you?
Customer: No lease or agreement was signed
Answered by Debra in 1 hour 2 years ago
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Debra
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Debra
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Debra, Expert

Hello! My name is Debra (formerly known as Legal Ease). Thank you for your question. I'm reviewing it now, and will post back again shortly.

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Debra, Expert

I am sorry to hear of this difficult situation. You can tell her that she has breached her agreement with you because she's not going to provide you what you were told was being provided.

Tell her in writing that she has two option: one is to give you the entire basement as part of the rental unit and the other is to provide you with a full refund by the end of business tomorrow. Tell her if she fails to comply your comments legal proceedings and then will be seeking damages, interest and your cost.

Does that help?

Please feel free to post back with any follow-up questions you may have. If you don't have any then I hope I have earned a 5 star rating but if you don't feel that I have please don't hesitate to reply back and let me know what more I can do to assist you. Finally, please know that even after you rate me I will be here for you and you can ask follow-up questions if you think of them later on at no further charge of course.

Customer
We were forced to take another apartment so even if she gives us the basement now it is to late. Does that change anything?
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Debra, Expert

Then just demand a full refund and threaten a lawsuit.

Customer
Ok
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Debra, Expert

Take good care.

Customer

She refused the refund and would rather I take here to court. How do I proceed?

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Debra, Expert

Here is all the information you will need:

https://www.attorneygeneral.jus.gov.on.ca/english/courts/scc/

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