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Pearl avatar
Lawyer's, Assistant
I recently bought a home entertainment center through eBay left instructions with the seller to pass on to UPS to ask for an ID and or signature upon delivery, I live in a courtway building where packages get stolen a lot which is why I left explicit instructions for the delivery person to ask for ID or signature the day of delivery UPS took the package to the first door they came to and left it outside of course the package was stolen by the time I got the text that the package had been delivered I notified eBay of the situation then for me that they were going to contact this seller to try to resolve this matter, I was told by eBay did the seller has 3 days to rectify the situation a patiently waited the three days after the three days they had 24 to 48 hours to reimburse my money which is eBay's policy. After the time lapse I contacted eBay to find out if they were going to send me back my money they refused! Saying that I had to contact UPS and put in a grievance also contact the seller I never had to do either or with eBay if I did not receive my package because of the cost of the package eBay does not want to refund my money the entertainment center was 225 dollars with tax and shipping $351 dollars need help retrieving my money. Thank you ***** *****
JA: What state is this in? And just to clarify, when was the purchase made?
Customer: Chicago Illinois.
JA: Have you contacted the seller or manufacturer?
Customer: I sent a text message today informing him of the situation, be advised I've never had to contact anyone but eBay in the past if there was an issue.
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: eBay is telling me that I should contact UPS as well.
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