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Jessica
Consultant
John Melis, Expert
Hi! My name is***** a solicitor in Australia, and I’m happy to help you.
There are three steps you may take.
1. issue a formal complaint in writing to the other party, and if they refuse to respond, then follow step two;
2. Where the company has declined to assist you, the next step is to write a formal complaint to the ombudsman, but this can be a lengthy process. If you are not able to wait out the time, you can follow step 3.
3. You will have a claim under the Australian Consumer Law based on the facts that you have described, and you will be able to claim compensation.
The other party has several options to provide, including repairing, replacing, refunding, and compensating you.
John Melis, Expert
John Melis, Expert
John Melis, Expert
I hope this message finds you well.
I'm just following up to see how you are going with your situation.
Just recapping your circumstance, where are you consider that you have been misled by the fault in the vehicle, you could potentially raise a claim under Australian consumer law for misleading and deceptive conduct in the Victorian civil administrative tribunal.
Please let me know how you progress with your matter.
It was my pleasure to help you today, and I thank you for chatting with me. If any part of my response is unclear, please let me know. It’s my goal to deliver excellent service, so please let me know if there is anything more I can do. Thank you for using our site.
John Melis, Expert