I am flying Qantas as scheduled today from Rockhampton to Darwin. Due to WA COVID travel restrictions I am remaining in

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Customer: I am flying Qantas as scheduled today from Rockhampton to Darwin. Due to WA COVID travel restrictions I am remaining in NT to satisfy resident re-entry requirements. I will layover for 2 weeks in NT. Since Saturday my daughter and I have been trying to contact Qantas and leave messages on Airnorth phones to negotiate a flight change on the Darwin to Broome leg. This was planned for tomorrow 21/9 but needs to be changed to 4/10. We have had a poor response from both companies and they have told us we need to contact either of them again as the ticket was purchased from Qantas but Airnorth is the carrier. Please could you help with this as we are not getting a satisfactory response from either and looks like I will be expected to pay for the Darwin to Broome leg again. Thank you for your help. Regards ***** *****
JA: Have you talked to a WA lawyer about this?
Customer: Not yet
JA: What steps have you taken so far?
Customer: Daughter and I still awaiting response from Qantas. I am in Townsville ready to board for Darwin as planned
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: Thank you. My flight will be boarding very soon. Will arrive in Darwin after 5:00pm central time so happy for help in the morning. Customer: Chat is completed

Answered by John Melis in 5 mins 1 year ago

John Melis

10+ years of experience

79246 Satisfied customers

Expert in: Family Law, Legal, Estate Law, Real Estate Law, Criminal Law, Employment Law, Business Law, Consumer Protection Law, Bankruptcy Law, Traffic Law, Personal Injury Law.

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John Melis

79246 Satisfied customers

10+ years of experience

John Melis

10+ years of experience

79246 Satisfied customers

Lawyer's, Assistant

116 Lawyers are online right now.

John Melis, Expert

Hi! My name is***** a solicitor in Australia, and I’m happy to help you.
The first step is to consider the terms and conditions, including those online.

If the agency or third-party is not acting appropriately with refunds or changes to bookings, you may raise a misleading conduct claim.

The Australian consumer law will protect you under the consumer guarantees that apply to all Australians.

May I suggest that you issue a formal complaint in writing to the other party, seeking an assessment/review on the matter and that you require a response within 7 to 14 days subject to your requirements!

Enclosed in this correspondence copies of the terms and conditions of the policy.

Where no response is received, you can then raise a claim in the Tribunal or Court for compensation (refund of your money).
Does this help with your question today?

Customer

Hi John thank you so much for your quick response. Apparently I should expect an email in the next 2 days confirming change of flight details. My daughter was able to keep pursuing this on my behalf while I was travelling yesterday She was finally able to discuss with someone who responded to the Covid restriction information. They were unaware that I had had enough and was seeking legal advice so pending the arrival of the expected email I will be very happy with their action. Many thanks again for your help.

John Melis, Expert

It was my pleasure to help you today, and I thank you for chatting with me.

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