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Jessica
Consultant
John Melis, Expert
Hello, and welcome! I’m John Melis, a solicitor in Australia.
The first step is to consider the terms and conditions, including those online.
If the agency or third-party is not acting appropriately with refunds or changes to bookings, you may raise a misleading conduct claim.
The Australian consumer law will protect you under the consumer guarantees that apply to all Australians.
May I suggest that you issue a formal complaint in writing to the other party, seeking an assessment/review on the matter and that you require a response within 7 to 14 days subject to your requirements!
Enclosed in this correspondence copies of the terms and conditions of the policy.
Where no response is received, you can then raise a claim in the Tribunal or Court for compensation (refund of your money).
Does this help with your question today?
John Melis, Expert
I hope this message finds you well.
I'm just following up to see how you're going with your situation.
Just recapping your matter, if you have not been able to get a refund with amicable discussion with the other party, keep in mind that you can raise proceedings in the New South Wales civil administrative tribunal under the Australian consumer law for compensation.
Please let me know how you go with your situation.
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