I have a renting problem. Bond has not been returned to me after i have cleaned and vacated the premises. Victoria.

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Customer: I have a renting problem. Bond has not been returned to me after i have cleaned and vacated the premises
JA: What state are you in? It matters because laws vary by location.
Customer: Victoria
JA: What steps have you taken so far?
Customer: Nothing so far
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: I have evidence of bond being given to him and rental arrangement in Instagram messenger All our agreements ars screenshotted I dont know if that counts as proper evidence
Answered by John Melis in 30 mins 1 year ago
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John Melis
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John Melis, Expert

Hi! You’re speaking with John Melis, a solicitor in Australia.

As the bond has not been returned the property has been cleaned properly, you can't pursue your bond against the landlord for its return in the Victorian Civil Administrative Tribunal.

​The Victorian Civil Administrative Tribunal “VCAT” is perfect for meditating disputes.

The tribunal helps parties resolve the issues in question.

The mediation will resolve the matter in most cases.

You may apply to commence the tribunal process using the application form.

You access the application form under the forms tab of the tribunal website.

Draft the complaint in numbered points. Detail the issue and what action you have taken to rectify the matter.

The following link will assist you further:

www.vcat.vic.gov.au

The tribunal has help menus. The help menus will assist you in filling out the application.

The tribunal will send you an email after applying. That email will explain the next steps.

I invite you to consider the steps in that email.

Have I answered your question? If any part of my response is unclear, please let me know. It’s my goal to deliver excellent service, so please let me know if there is anything more I can do. Thank you for using our site.

Customer
Are screenshots of text messages usually enough evidence of payments? I have them all screenshotted and dated
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John Melis, Expert

that is good evidence.
Customer
Thanks, ***** ***** the usual turnover time for this kind of thing?
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John Melis, Expert

The turnaround is reasonable.
Customer
Could i send you these screen shots and would you be able to tell me if they would likely be good enough to make a claim?
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John Melis, Expert

you're most welcome to upload the screenshots.
Customer
sent you an MMS, please retrieve it from https://www.telstra.com/intmms in 7 days with ID:***********and Code:336034
Customer
sent you an MMS, please retrieve it from https://www.telstra.com/intmms in 7 days with ID:***********and Code:242646
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John Melis, Expert

The upload didn't work. Please try again.
Customer
sent you an MMS, please retrieve it from https://www.telstra.com/intmms in 7 days with ID:***********and Code:773673
Customer
sent you an MMS, please retrieve it from https://www.telstra.com/intmms in 7 days with ID:***********and Code:128867
Customer
sent you an MMS, please retrieve it from https://www.telstra.com/intmms in 7 days with ID:***********and Code:092397
Customer
sent you an MMS, please retrieve it from https://www.telstra.com/intmms in 7 days with ID:***********and Code:126328
Customer
The dates are still saved in the chat
Customer
He said i have to find a new tennant before he gives me bond back but this is not stated in any message he has sent me
Customer
Nor did i make any verbal agreement to that
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John Melis, Expert

Unfortunately the upload is still not working.If you prefer to talk on the telephone, I have sent you a special offer to assist you in more detail, as it will make it easier to discuss your matter. I kindly request that you complete the information on the offer, and we can talk straight away as you need. Otherwise, we can keep chatting in this box.
Customer
That's alright. They were just messeges saying he received my bond and that he would return it once i leave and clean the room. How much does it cost to make a claim against him with vcat?
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John Melis, Expert

There is a small application fee and if you prepare the case yourself there is no cost.
Customer
What would you charge to do it for me and would i get the money back if i won the case?
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John Melis, Expert

I will be able to run your case. Otherwise you could reach out to your local community legal lawyer.

Customer
Ok what will it cost?
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John Melis, Expert

You will be able to run your own case.
Customer
Ok thanks
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John Melis, Expert

It was my pleasure to help you today, and I thank you for chatting with me.
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