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Jessica
Consultant
John Melis, Expert
Hello, I’m John Melis, a solicitor in Australia; I hope I can help you better understand what’s going on.
Peter,. you are entitled to a refund With respect to the monies you have paid.
Peter, the first step is to consider the terms and conditions, including those online.
Peter, if the agency or third-party is not acting appropriately with refunds or changes to bookings, you may raise a misleading conduct claim.
The Australian consumer law will protect you under the consumer guarantees that apply to all Australians.
Peter, may I suggest that you issue a formal complaint in writing to the other party, seeking an assessment/review on the matter and that you require a response within 7 to 14 days subject to your requirements!
Enclosed in this correspondence copies of the terms and conditions of the policy.
Peter, where no response is received, you can then raise a claim in the Tribunal or Court for compensation (refund of your money).
Peter, I thank you for raising your question on Just Answer.
If there is anything else, big or small, that I can help you with today, please let me know.
John Melis, Expert
John Melis, Expert