We have been Tenants in a Rental property for the last 7 years. We signed a new fixed term agreement lease as from the

Expert's Assistant chat
Customer: We have been Tenants in a Rental property for the last 7 years. We signed a new fixed term agreement lease as from the 18th January 2021until 17th January 2022. The Owner engaged a new Real Estate Agent on the 11th of Feb 2021, so we now have a new Property Manager. Our new PM is insisting that we sign up to Simple Rent to make our rental payments as this is the only way they will accept payments. No only will we be charged per transaction, Simple Rent will have access to our bank account. Is there any way that we can continue to pay our rent by direct debit as we always have done, or are we obligated to engage in this other system?
JA: What steps have you taken so far? Have you prepared or filed any paperwork?
Customer: Not yet, our next payment is due this Friday.
JA: Where is the property located?
Customer: Caboolture South Qld
JA: Anything else you want the Lawyer to know before I connect you?
Customer: I don't think so...
Answered by John Melis in 33 mins 1 year ago
imglogo
John Melis
10+ years of experience
logo

72990 Satisfied customers

Expert in: Family Law, Legal, Estate Law, Real Estate Law, Criminal Law, Employment Law, Business Law, Consumer Protection Law, Bankruptcy Law, Traffic Law, Personal Injury Law.

logoBack
logologo
John Melis
logo
logo
72990 Satisfied customers
logo
10+ years of experience
imglogo
John Melis
10+ years of experience
logo

72990 Satisfied customers

Jessica

Jessica

Consultant

31,131 Satisfied customers

Pearl avatar
Lawyer's, Assistant
116 Lawyers are online right now.
img

John Melis, Expert

Hi, I’m John Melis, solicitor, and I am in Australia. I know you have a lot of choices, and there are various ways to move forward. May I suggest that you consider the following steps:

You can resolve this in QCAT.

​The Queensland Civil Administrative Tribunal “QCAT” is perfect for meditating disputes. It forces the parties to come together to discuss the issues involved.

In most cases at mediation, the matter will settle.

The document you file in the tribunal is the points of claim.

Draft the complaint chronologically, detailing the issue and what action you have taken to rectify the matter.

The following link will assist you further:

www.qcat.qld.gov.au

There are various help menus on the website that will assist you in finalising the application.

Once you lodge your application, you will receive notice from the tribunal with the next steps to follow.

​I can hear your concern and your voice, and if you follow the steps I’ve suggested above, it will give you a direction to go.

Please let me know if you have any more questions.

Customer
Thank you John, you were most helpful. With your advice I contacted the RTA and Tenants Queensland and they have advised the steps I needed to take.
img

John Melis, Expert

I appreciate your patience. Let me know if you have any other questions. Otherwise, it was my pleasure to help you today, and I thank you for chatting with me.
Ask a lawyer and get your legal questions answered.
See all Legal Questions
img
Related Legal Questions
How it works
logoAsk for help, 24/7
Ask for help, 24/7
Members enjoy round-the-clock access to 12,000+ verified Experts, including doctors, lawyers, tech support, mechanics, vets, home repair pros, more.
logoExpert will respond in minutes
Expert will respond in minutes
After you reach out, we match you with an Expert who specializes in your situation. Talk, text, chat, whichever you prefer.
logoSave time & money
Save time & money
No scheduling hassles, missing time from work, or expensive consults.
A JustAnswer membership can save you significant time and money each month.
img
logo 593 Verified lawyers, 10+ years of experience
DISCLAIMER: Answers from Experts on Askalawyeroncall.com are not substitutes for the advice of an attorney. Askalawyeroncall.com is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response as proposing specific action or addressing your specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances should be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on any information received from an Expert, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains. The responses above are from independent, freelance Experts, who are not employed by Askalawyeroncall.com . The site and services are provided “as is”. To view the verified credentials of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service.
Explore law categories
Powered by JustAnswer