I bought a ticket to the ICC T20 World Cup last year - event was cancelled, they offered refunds, but unfort I had

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Customer: Hi there - I bought a ticket to the ICC T20 World Cup last year - event was cancelled, they offered refunds, but unfort I had bought the ticket using my previous bank account so didn't receive the refund. I have tried to contact them a number of times, but they didn 't return my messages. Now they tell me that the period available for refunds has now expired - is there anything I can do?
JA: What state is this in? And just to clarify, when was the purchase made?
Customer: In Victoria, and purchase was made in 2019 (I'd have to check which month), but the event was scheduled for November last year, but cancelled in about April-May
JA: Have you contacted the seller or manufacturer?
Customer: Yes I've used their email service on at least two occasions but have received no reply - and I can't seem to contact them any other way
JA: Anything else you want the Lawyer to know before I connect you?
Customer: I'll just get the date of the purchase if you think relevant?
Answered by John Melis in 1 hour 1 year ago
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John Melis
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John Melis, Expert

Hi, I’m John Melis, solicitor, and I am in Australia. I want to thank you for taking the time to speak with me today. I’ve had something like this happen before. I know how frustrating it can feel. May I suggest the following for you!

You will be able to raise a claim under the Australian consumer law for misleading or deceptive conduct.

I suggest that you send a demand notice, and where that fails, commence proceedings in the tribunal.

The Victorian Civil Administrative Tribunal “VCAT” is perfect for meditating disputes. It forces the parties to come together to discuss the issues involved.

In most cases at mediation, the matter will settle.

The document you file in the tribunal is the points of claim.

Draft the complaint chronologically, detailing the issue and what action you have taken to rectify the matter.

The following link will assist you further:

www.vcat.vic.gov.au

There are various help menus on the website that will assist you in finalising the application.

Once you lodge your application, you will receive notice from the tribunal with the next steps to follow.

Would you like to consider this option?

​I know you put so much time and effort into this, and if you follow the steps as suggested above, it will give you a direction to go.

If there is anything else, please let me know.

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