Since settlement on 14 January I’ve had to get a specialist C-bus technician out to look at the motherboard “Clipsal

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Customer: Since settlement on 14 January I’ve had to get a specialist C-bus technician out to look at the motherboard “Clipsal Smart-board” which controls the lights and fans for the house. There are 2 pad in the house and the agent always switched everything on from the pad from the front door so it all looked ok. From moving in the board in the kitchen / lounge does not work and does not operate the fans – everything short circuits. I had an electrician out but this is not their speciality so had to get a specialist out. He had a look and said the board is the motherboard and has not been functional for a long time before way before we moved in. It’s the main functioning for the entire house and needs to be replaced, the agent skilfully navigated us away from that board as the lights worked from the other board.A 2nd hand motherboard will be around $2k and new is $12kThe Agency – Matt Brace pretty much has said “too bad – its too late now”I did have a building inspection done which covered the structural and I had an electrician out which covered the wiring / roof etc but not the Clipsal system (I assumed that the lights and fans all operate from this system that it would be electrical check but its not it’s a specialist system above the skill set of a sparky), and had a plumber out.The technician is writing a report and can definitely confirm this was non function prior to moving in and is an essential part of having a functioning household as the 2ndary board won’t cope with it all for very long. It must be replaced asap.
I feel that there should be a grace period as I have only just moved in, The Agency say its too late and they won't assist.ThanksTracey
JA: What state are you in? And is a local attorney or other consumer protection advocate helping with this?
Customer: Perth WA 6027
JA: Have you contacted the seller or manufacturer?
Customer: not yet
JA: Anything else you want the Lawyer to know before I connect you?
Customer: How much do I pay for the phone chat or contact?
Answered by John Melis in 3 hours 1 year ago
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John Melis
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John Melis
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John Melis
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71830 Satisfied customers

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John Melis, Expert

Hi, I’m John Melis, solicitor, and I am in Australia. I want to thank you for taking the time to chat with us today. I can hear that this is important for you. If I understand you correctly I suggest the following:

Concerning the information you have provided, you will be able to raise a claim for compensation for the amount that has been spent. Where you cannot resolve this matter amicably with the other party with a letter, email, then I suggest that you engage a lawyer to commence proceedings immediately under the Australian consumer law for your protection and rights.

​I thank you for raising your question on Just Answer.

If there is anything else, big or small, that I can help you with today, please let me know.

Customer
Thank you, ***** ***** aren’t interested so I will try again then try consumer affairs
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John Melis, Expert

Consumer Affairs will be able to help you.I can hear your concern and your voice, and if you follow the steps I’ve suggested above, it will give you a direction to go.Please let me know if you have any more questions.
Customer
Thank you, ***** ***** very stressed about it as I've used all my money to buy this house and as a single parent I cant afford a huge outlay like this. Are you able to help me with wording of an email that I can send to "The agency"
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John Melis, Expert

The wording that you need to use must detail the issue that you have faced. May I suggest that you list everything in chronological order by numbered points! Then at the bottom put a call to action what you require.That will give you a clear and precise written communication to the other party to take action.I can hear your concern and your voice, and if you follow the steps I’ve suggested above, it will give you a direction to go.Please let me know if you have any more questions.
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