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Jessica
Consultant
Leon, Expert
Hi, I’m Leon a solicitor in Sydney. Thank you for contacting me today. Your question is as important to me as it is to you. I am just reviewing it.
Leon, Expert
Good Morning
Do you have the booking reference number and evidence of your payment and was it by creidt card?
Leon, Expert
Was it paid for by credit card?
yes ID 26*****
Leon, Expert
If it was paid by credit card apply for a merchant charge back
You send all the emails you have to show it was cancelled and the Bank will get your money back
Here is the information for you
https://www.afca.org.au/coronavirus-covid-19-pandemic-support-hub/banking-and-finance/factsheet-chargebacks
It is cheaper than suing and faster.
I hope this assists and answers your question today
Regards
Leon