I had an genuine car accident and my car insurance company declined my claim and they think that I did it for purpose,

Hi, I am John Melis, the solicitor. I am in Australia. I am grateful for what you have shared so far. I understand how you feel. Hopefully, we will find the right solution for you to consider the path to follow. In my answer, if there’s any part that I am missing or is not clear for you, please let me know.

What you need to do is challenge the insurance company in the Queensland civil administrative tribunal.

​The Queensland Civil Administrative Tribunal “QCAT” is perfect for meditating disputes. It forces the parties to come together to discuss the issues involved.

In most cases at mediation, the matter will settle.

Your case is civil.

You will be the applicant. The other party is the respondent.

The document you file in the tribunal is the points of claim. This correspondence needs careful preparation. I recommend you download the application first and complete the same. Then upload as required to commence the lawsuit.

Draft the complaint in a chronological order detailing the issue and what action you have taken to try and rectify the matter.

The alternative is to apply to the local court. In court, you may recover your legal fees.

The following link will assist you further:

www.qcat.qld.gov.au

There are various help menus on the website that will assist you in finalising the application.

Make sure you have all your evidence for the case.

Once you lodge your application, you will receive notice from the tribunal with the next steps to follow.

​You will be able to resolve your matter reasonably quickly by following the steps above.

I appreciate your assistance with a rating of five stars, as this helps me support the community.

I thank you kindly for reaching out today.

If there is anything else, big or small, that I can help you with today, please let me know?