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Jessica
Consultant
John Melis, Expert
Hi, I’m John, solicitor, and reviewing your post, and may need to ask a few questions a long the way to assist you.
Where you cannot resolve this issue amicably between the parties, what I suggest you do is immediately file an application in the Victorian civil administrative tribunal. This will give the best chance to try and resolve these issues..
The VCAT process is excellent to mediate disputes of this type as it forces the parties to come together to discuss the issues involved.
In most cases at mediation, the matter will settle.
The matter is Civil.
You will be the applicant and the insurer the respondent.
The important filing document is the points of claim. This document needs careful preparation. I recommend that you download the application first, complete the same and then upload as required to commence the lawsuit.
The alternative to this is applying to the local court, in which case you will be able to recover your legal fees as well in pursuit of the debt amount.
What you need to do is to write the complaint in a chronological order detailing what the issue is and what action you have taken to try and rectify the matter.
The chronological order needs to be numbered with points 1, 2, 3, etc. with each point being a separate item. I recommend that you download the application first, complete the same and then upload as required to commence the claim. I recommend that you download the application first, complete the same and then upload as needed to begin the lawsuit.
The following link will assist you further. https://www.vcat.vic.gov.au
You may also consider the option of using the small business commissioner as well. https://www.vsbc.vic.gov.au/about-vsbc/about-us-and-what-we-do/
Would you like to consider this option?
You have a legal right to protect your interests in this situation.
Thank you for reaching out today.
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