I am in Victoria My question is about home insurance re buildings and contents insurance. On 10 th March I had the

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Customer: Hello Pearl,
JA: What state is this in? It matters because laws vary by location.
Customer: I am in Victoria My question is about home insurance re buildings and contents insurance. On 10 th March I had the misfortune to have a burst bathroom water pipe on the first floor of our home. I
JA: What steps have you taken so far?
Customer: My plumber found the leak on Sunday the 10 th of May but to get to the problem he had to saw into the exterior outside wall to make our home safe and liveable. I would call it urgent emergency essential plumbing as we were in State government lockdown and furthermore my wife and I are in our seventies with autoimmune health issues. So it was critical we made the house safe because of the Health Officer. The insurance company has accessed the burst pipe damage to the interior of the house eg sanding of floor,painting of water marks on ceiling etc. The insurance company claim that we are responsible for the total damage to the outside wall because of " not resultant damage" relying on the contract section of what is not covered in the covered section of water leaking or escaping from pipes. Not covered quoting from contract " costs to repair or replace the item that the water leaked or escaped from" My plumber repaired the leak on Sunday 10 th May to make our home liveable.l have paid him for doing this work. The repair and replacement of the 12 square external wall will be extremely costly because of scaffolding, trades people and purchase of external cladding. I would appreciate any advice on the issue I can be contacted on(###) ###-####Regards Bernie
JA: Anything else you want the Lawyer to know before I connect you?
Customer: No fine thank you
Answered by John Melis in 2 hours 2 years ago
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John Melis
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Jessica

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John Melis, Expert

Hi, I’m John, solicitor, and reviewing your post, and may need to ask a few questions a long the way to assist you.

I kindly request that you please clarify your question?

Customer
Fine by meJohn
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John Melis, Expert

Bernie, Is your aim to get the insurance to cover the repair work?

Customer
aim is to get them to cover the repair
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