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Jessica
Consultant
John Melis, Expert
Hi, I’m John, solicitor, and reviewing your post, and may need to ask a few questions a long the way to assist you.
Concerning your important comments, what is the outcome you would like to see result.
John Melis, Expert
I have just checked, in regards ***** ***** company in question, what I do suggest is that you focus on an Australian based company in this particular regard such as Harvey Norman or Billy guides, or one of the majors in regard to consumer warranty aspects to protect your rights.
John Melis, Expert
can you provide the full address of TVSHOP
Is it TVSHOP.com. or TVSHOP.com.au
John Melis, Expert
I have checked the company which I details as follows:
www.TVShop.co.nz & www.TVShop.com.au (the “website”) is owned and operated Brand Developers Limited of PO Box 33604, Takapuna, Auckland 0740, New Zealand (“we”, “us” an
This company is based out of New Zealand. This means the Australian consumer law will not apply to New Zealand law. That means if you have an issue with the actual product in Australia, you're going to have to deal with the New Zealand company because that's where the head offices.
This can create problems with warranty aspect in relation to this company
I suggest that you consider purchasing directly from Australian company based in Australia.
John Melis, Expert
You are welcome, and thank you for supporting the community.