I would like information regarding moving house and connecting with the NBN in the new house. I am with Telstra for

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Customer: I would like information regarding moving house and connecting with the NBN in the new house.
JA: I'll do all I can to help. Can you tell me more about what's going on?
Customer: I am with Telstra for phone and internet. We are moving from an area just outside Kilmore Victoria 14 km to Kilmore town residential. I want to be able to connect with NBN (which has a point in the new house) but don't know the procedure.
JA: Is there anything else the Expert should be aware of?
Customer: We are moving on 7 July. I need an NBN internet connection for my work. I also want to know if I can use the computer in a different room in the house. to where the modem will be connecting to NBN
Answered by John Melis in 7 mins 2 years ago
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John Melis
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John Melis, Expert

Hi, I’m John, solicitor, and reviewing your post, and may need to ask a few questions a long the way to assist you.

Concerning your important comments, what is the outcome you would like to see result.

Customer
Not doing this now - too much trouble
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John Melis, Expert

ok

I am here when you need help just reach out

in relation to your very important situation regarding the communication aspect with the company, what I suggest you do in this very important circumstance is issue a written correspondence to the company explaining in detail what the issue is and request in for a response within a short period of time such as 72 hours.

Generally once a written response is received, the company that is the telecommunications company will act far quicker on the written communication than a telephone call, as the call ends up in the call centre.

Respectfully, ***** ***** around Australia are having difficulty with the same issue you are having.

And the quickest approach to deal with this type fo matter is sending written communication via the company's website where they have a complaint section, as well as a contact section.

That means you need to do 2 correspondences sent at one time.

In addition, I would also recommend that you send a written correspondence by express post to the company, referencing all the details of your account and addressing the issue of the problem that standing.

Where there is no resolve on this in a period for 14 days, then your next step is to commence proceedings in the local tribunal by filing an application online.

You do not need a lawyer to file an application with the tribunal, you can run the case yourself in this particular respect.

Customer
Thank you for your advice - very helpful.
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John Melis, Expert

You are welcome, and thank you for supporting the community.

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