I'm really hoping that you can help me. I don't have a problem yet but I may have on Tuesday. I (with the help of my

Hi, I’m John, solicitor, and reviewing your post, and may need to ask a few questions a long the way to assist you.

Jeanette, what is the best outcome you're trying to achieve at the moment?

Consider that you have been misled by the service provider?

You can seek resolution in the following way and claim compensation as well

I recommend that you file a claim as soon as possible.

What you need to do is issue a formal complaint in writing to the company, seeking an assessment on the matter, and that you require a response within 7 days.

Where no response is received and you have reviewed the conditions carefully on the agreement if there are any, and you are still not in satisfied with the situation that is occurring, you can then raise a claim in NCAT

The New South Wales Civil Administrative Tribunal “NCAT” process is very good to meditate disputes of this type as it forces the parties to come together to discuss the issues involved.

However, before raising a claiming in NCAT, you should file for mediation at Fair Trading, and if the matter does not settle at Fair Trading, then obtain a certificate that mediation failed, and commence an action at NCAT.

In most cases at mediation the matter will settle.

The matter is Civil.

You will be the applicant and the insurer the respondent.

The important filing document is the points of claim. This document needs to be carefully drafted.

I recommend that you download the application first, complete the same and then upload as required to commence the claim.

The alternative to this is filing an application in the local court, in which case you will be able to recover your legal fees as well in pursuit of the debt amount.

What you need to do is to write the complaint in a chronological order detailing what is the issue and what action you have taken to try and rectify the matter.

The chronological order need to be numbered with points 1, 2, 3, etc. with each point being a separate item.

I recommend that you download the application first, complete the same and then upload as required to commence the claim.

The following link will assist you further.

http://www.ncat.nsw.gov.au

​Thank you for reaching out today.

You have a legal right to protect your interests in this important situation.

I am a user like you in this chat forum to assist in your important question today.

Thank you kindly for rating me with 5 stars, which helps me support the community.

You can come back to this post any time to ask questions without additional charge.

I hope I have assisted with answering your important question today, and thank you for supporting the community.

which state are you in ?

You are welcome, and thank you for supporting the community.

thank you for the support, I kindly request that you click the 5 stars

that is ok

I am happy to help you