My mother purchased an Optus phone for me but I was to pay the bill... however we live in Colac Victoria 3250 an Optus

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Customer: Hi.. my mother purchased an Optus phone for me but I was to pay the bill... however we live in Colac Victoria 3250 an Optus does not have coverage in Colac so we have been waiting for Optus to send a satchel so we can return the phone like they said we could.. No satchel still waiting for that to be sent in mail... now they have billed my mother around $480 dollars and still waiting.. my mother is in her eighties and I feel they have been taking advantage about that
JA: Have you contacted the seller or manufacturer?
Customer: Yes that is optus They had agreed since coverage on phone was so bad thay agreed we could send the phone back and no more billing for a service that we cannot gey
JA: Anything else you want the Lawyer to know before I connect you?
Customer: I'm.. when my mother and I called they agreed... and they also shouldn't be selling phones to public before checking the coverage in the area... my nephew was also working at the store in Geelong Westfield centre Optus shop... he now no longer works at the store where we bought the phone rhank you so much
Answered by John Melis in 18 mins 3 years ago
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